The Ikeja GRA office of the most used pay TV company in the country. Spacious area for car parks. Usually crowdy. Canopy and seats outside for waiting customers outside. Mask requirement for everyone. Quick service except for network issues sometimes. Cash and Card payment. Exchange of decoders and repair servicing also done. Bad roads leading to the location though.

A nice and serene place for DStv/Got products customer service

The place is serene and customer care is good.

Archaic company. Payments technology is zero. Non functional POS, no QR payments, no alternate methods of payments. Just cash.Long queues. But the staff are really trying very obviously. Thumbs up to them. You just feel for them.

Solved my dstv issue with ease

The company has no interest of the customers at heart. Customers wait for hours on end without getting attention. In most cases, they are tured away only to repeat the same ordeal the following day.It appears that the Dstv media tycoon is enjoying monopoly of the industry to the neglect of its customers.If you dont have five to ten hours of waiting, my advice is: Keep off!

Great customer service. Wonderful people behind counter to the security. God bless you them all

They were efficient, though a little bit low on courtesy, probably cos I arrived very close to their closing time

Extremely poor customer relations. Failing to supply my subscription package days and sometimes several hours after payment is made and confirmed is treacherous. I have lost faith in DSTV

Google map should have shown me a quickest way instead

Guards should learn to treat customers equally and with dignity and that doesnt cost much. Anything to the contrary sticks out like a sore thumb.

Top notch service, thank you.

Its a good place, but the security officers need to do more in their services.

For now is better because theres always a queue but its better now

No friendly set of people.I dont understand why they must collect cash for purchase of Gotv and other transactions in this modern day cash less system.They equally knew that no bank around them . Deliberately suffering people.Thanks

Very good customer service and car parking garage

Services are very poorly handled. And they always have network problems. One of the most unorganised ppaces i have been in my life.

They attend to customers in an organized way. You will wait for your turn and be given a number by the security personnel before they can attend to you.

Very nice place and attends to customers very well

They are good in service delivery but can do better especially when customers are much.

These people are actually wicked.Perpetuating organised corruption by hoarding dstv decoders on promo.I called dstv customer service early in the morning and was assured that I can get the decoder at any of their head offices. I visited both the head office at Surulere and Ikeja all the way from Ojo only to be told that there are no available decoders and that the have no idea when next itll be available.But guess what?, one of them approached me to meet someone outside wearing dstv cap to sell for me. When I approached the man, he told me that the price us N18,000 against the normal N9,900.I called the customer service line again twice, and was still told that while Surulere office had about 154 decoders, that of Ikeja has over 1,554 decoders the same date (25/08/2021).All in all, I wasted my money, time and energy throughout yesterday without any possible result.Terrible experience.Tomorrow well be blaming the government while we are the chief engineers of corruption.Shame!!! 😡😡😡

Their services are quite impressive, beautiful environment.On for business

Same old issues... Very disorganised and unprofessionals... From their security and efficiency of handling crowds..Pathetic!

Nice, ambient environment. Handling of customer backlogs a bit awkward, but in all, service is above average.

It was so lovely and they attend to you nicely

Beautiful, it a quiet area , it different to other busy place in Lagos.

Nice front desk size ... Happy cos I got solution.

Your one stop Center for DStv and GOtv accessories and hardware.

The service itself was good and the security guards were helpful and polite. The queue was long though and cos of social distancing, the wait was longer but shade was provided for outside which made the wait bearable.I recommend going really early if you want to get done on time.

They are organized and cordial. Their workers are polite and welcoming.

Am okay visit. Customer service experience was moderately good. Waiting time was not too long. My issues were resolved completely

They adhere strictly to the covid 19 rules properly

Very effective workers but little efficiency

Be prepared to wait in line outside before youre attended to due to crowd and COVID-19 protocols. Youll still get your DSTV and GOTV issues resolved here in real time.

I do my DSTV monthly subscription of my joint account here.

Courteous service, clean environment

Fast and efficient service

Its a very well organized place

A lovely setup with precise and coordinated attention given to customers. Recommended.

You have wait on a long queue before you could be attended to.Dont plan to go to DSTV office if you plan to leave in a hurry

GOOD PLACE, A NICE SERVICE RENDERED.

It was on a Sunday, there was no queue. Service was quick & excellent.

I was properly attended to and my problem was resolved. I was glad I went to their office instead of using road side DSTV outlet to fix the problem with my decoder. It took almost all of my afternoon but it was worth it.

The place is cozy and beautiful

Their customer service is awesome. I love the combination of tech and human

I am into dstv installation my name is oluwafemi

They need to provide the necessary equipment instead of telling customer to come back

Serves as the major service centre for the mainland. Wonderful services plus excellent customer relationship. Located behind Integrity Gardens

They delay alot, but they get your problem resolved

The delay outside before entry was too much.

Quick response and effective service

Great welcome and attended to within 2hrs

Good service, was able to resolve the problem quickly

Theres always a really long queue

DSTV office in GRA is very easy to locate, they are customers friendly. They also have good products.

Its a wow experience I had today despite the rain

An engineer lied to me about what ordinarily would have explained to me. So annoying.

Serene environment and good service to customers

Is a nice place human management is superb,COVID 19 protocols are fully observed.Parking space is safe and secure,is a nice place to visit for any DSTV or Gotv services.

An effective and efficient multi-choice center

Fast customer service centre with cool natural environment

U can get ur Dstv dish,explora, u can swop ur old decoders 2 new one @ affordable prices.

This place is well coordinated. All enquired concerning GoTV and DSTV are handled with utmost priority.

They are serve the best service

The customer service is as fast as comet.

Real business environment...

Organised but queue s can be lenghty

Nice place to be for any DStv challenges

Nice place. Practice COVID 19 guidelines

Very good and friendly

Good customer service

Place to get anything relating to DSTV services and product

The place is well structured. Its advisable to go early to avoid long queues

The queue there was massive but I was attended to well

Absolutely great customer service here, I went to fix my old DStv decoders and was pleased with the service by the engineer here 😇👍 I guess good environment means happy staffs

Very Well organised

Good service provided

Nice place to purchase your DSTV or lodge a complain

Theres usually a long wait here but be rest assured that all technical issues will be resolved - same day.

Spacious environment with adequate waiting area. Theres a queue management system for attending to customers in order of arrival or purpose of visit

The staffs where polite and professional

Its not a business environment

Come early to leave early

When I visited DStv was due to the fact that I mistakenly subscribe into another person account, to my surprise it was reversed with out stress, thumbs up to you DStv.

It was fun and the attention was rapt.

The place is cool and they adhere to the Covid-19 rules, unfortunately they are not able to provide help to my situation. I was VERY highly disappointed

Very poor customer service!

The wait time can be shortened for customers. Something should be done about payment with PoS. Insisting on cash payment in 2021 leaves a sour taste in the mouth. If you must insist on cash payments, then work with your bank partners to mount an ATM at your premises, so customers dont have to leave the vicinity just to withdraw cash to pay for hardware related payments.

Security guards are well mannered, good crowd control and I was well attended to

Social distancing and extended wait times due to covid restrictions, no other issues.

No bad, thank God it rained when I visited and for that I was quickly attended to.

Good customer service

It was horrible. I spent 3hrs30mins before it got to my turn. They should work on it.

Get all your DSTV/GOTV related issues resolved. Sales of decoders and accessories are parts of services rendered.

Good customer service experience.

I came to swap my Gotv decoder because it suddenly stopped, on getting here I was giving tally number 8, and was happy but was later told by the security agent that after the first 100 tally that they started from number 1 that was why I got number 8, and they were actually on number 83. My dear I had to wait for about an hour and half before it got to my turn. This pandemic is wicked

I wasnt satisfied with the way I was attended to. There was sheer wastage of time even at the entrance before you could enter into the office. Multichoice is on a mission to make more money by rendering the existing decoder obsolete thereby forcing customers to buy another unpopular decoder with less features. It was a very sad experience

They delay a lot. I had to leave earlier

Customer service needs a lot of improvement

It was okay, but with a little bit of delay.