Calm environment but I was Nunber 57 on the line even though I was there before 12pmThere were just 2 staff attending to clients on the day I went.

With only 2 customers ahead of me, Ive been here for over 30 minutes now, and when I mentioned that to one of the staff, all I got was we will attend to you soon followed by jests between the 2 staff at the desk while the other keeps roaming around pointlessly. Id love an explanation as to how only one member of staff is attending to us this early, as if we have nothing else to do with the day

DHL shipping Company both local and International delivery outlet is well organized in such a way that customers follow the due process of shipping goods or recieving package in orderly manners but the attendants sometimes are sluggish in carrying out their duty or should I say not enough workers to attend to their customers but in overall they are good and I have been using DHL to ship both in Nigeria and to other Countries. Shipping with DHL is not cheap so prepare yourself for that but in all the receivers are always satisfied and one thing I also love about DHL is their fast delivery services. If you are a business person that sells online I advise you to have an account with DHL to make shipping easier and affordable for your customers.

I went there for an inquiry, there was so much queue but I was able to get someone to attend to me👌🏽Easy to locateGreat open spaceSecured environmentLocated in a nice business areaWell ventilated office space.Good customer service.

I love love love DHL. Very reliable. Customer care response, Apt. I give it up to you guys. You are doing an amazing job.

They kept to all covid19 protocols, use of nose mask, temperature check, contact tracing form, seat spacing etc. But there is a long cue, and slow process of attending to customer. You pick number as you arrive and you wait your turn to be attended to. They are open till past 5 pm and their services are impressive. You can pay via POS machine.

Easy, convenient and fast way to get stuff anywhere in the world 🌍. You may want to come in early to be attended to on time.

Courteous staff.Covid compliant

Send or receive parcel. DHL is the best in Abuja. Efficient work force. But sometimes,the crowd ban be much. You just have to be patient.

Fast and very professional. I didnt spend up to 5 minutes

Very reliable courier service. I have a business account with DHL and have never had any issues with my shipment. I highly recommend.

Very strict rules on covid19 protocols with an excellent customer service.

If I could give zero stars I would. Nobody behind the counter was wearing a mask. They took on average 27 minutes per person. Very unprofessional & just so sad overall to see this be the norm at this branch. I would advise you to find any of the other DHL locations in the city cause this is a one way trip to wasting about 1/2hrs of your day.

Service turnaround time should be improved.

Cool, organized, covid protocols complaint

Nice and beautiful service delivery

Head office has been moved to Zone 3. Beside Heritage house.

STORYAdrian Dalsey, Larry Hillblom and Robert Lynn, three ambitious businessmen from San Francisco, founded DHL in 1969.They initially started by transporting customs documents by air. As a result, the time taken for customs to process freight shipments was dramatically reduced. The first flights tended to be between San Francisco and Honolulu but the network was later expanded to all corners of the globe. Since 2013, DHL has been the market-leader with respect to international express deliveries and logistics.DHL EXPRESS BELGIUMOUR NETWORKDHL Express has been operating in Belgium since 1978. We are active in more than 220 countries and territory. Within our worldwide network, DHL Express delivers on time at the right address. DHL Express understands that your shipment is far more than just a parcel. Our logistics processes connect your company with your customer. No matter what you send, we know that your shipment can make all the difference. Just as you promised your customer!DHL INVESTS IN NEW HUB AT BRUSSELS AIRPORTWe are currently investing over EUR 114 million to build a new, state of the art HUB distribution center in Brussels by mid 2017. This will allow Belgian companies to increase their export volume and deliver packages abroad even more quickly and reliably.The Brussels Hub will triple capacity from 12,000 to 39,500 shipments per hour thanks to the modernization of the sorting technologies used, allowing DHL to respond to expected further growth in international express shipments.DHL CLOSE TO YOUOur service centers across the country provide you with an excellent service next door. Our newly designed customer experience rooms in Liège and Diegem aim to intuitively guide our customers through the process of sending out or collecting their package.DHL TOP EMPLOYER 2017All of our staff are trained via a worldwide training program to become Certified International Specialists. DHL has created a culture which prioritizes hard work, passion and pride and which focuses entirely on the customer. By following multiple different modules, the level of expertise on international express transport is expanded. As a result, we can provide the very best service for you and support your international business requirements.DHL Express Belgium received the Top Employer certification Belgium 2017, Top Employer Europe 2017 and Global 2017. This certification is only awarded to companies that achieve the highest standards of excellence in terms of employee conditions. DHL Express is honored to be part of the companies that received this certification.DHL CHOOSES CORPORATE SOCIAL RESPONSIBILITYAs a company we choose to treat our staff, the environment, the social responsibilities and capital that are entrusted to us with respect and in a sustainable manner.We focus on four strategic areas of involvement – GoGreen, GoHelp, GoTeach and Volunteering – in order to live up to our responsibilities. In this way we offer solutions that contributetowards sustainable and positive changes in the world, such as the use of bicycle couriers, cleaner airplanes, electrical vehicle and vehicle driving on Compressed Natural Gas (24% of our fleet in Belgium).DHL STAFF ARE HAPPY TO HELP!With all of our experience in international express shipments, DHL Express offers you the very best support for sending and receiving parcels and documents. Our staff are happy to help

A bit slow because of the virus compliance protocols, but thats the world messed up by COVID-19. The staff are professional and friendly.Nice.

DHL services very poor, I had to come several times for parcel that suppose to brought to my door step. Very Poor communication within the staff

Legendary courier services, but them don relax. Hopefully them go readjust come better

Service rendered was encouraging.

Easy to locate. Very professional and courteous

Good customer service experience

Parcel delivery fast and reliable

Well organized mode of service

Busy place with a well coordinated customer service

Easy to locate. Well Organized. Great parking. Attendance is as you come. Tip: Dont plan to leave in a hurry. Patience is key.

Very good place with interlegent workers

Great customer service

Stayed too long... They might want to consider adding more service point after carefully reviewing the process.

Very helpful. The staff so polite and friendly.

Courier leaders globally,was satisfied with the services rendered

My experience was smooth. I only wish all staff especially security personnels would learn how to communicate with costumers properly.

Heavyweight champions in courier services. Youd hardly find a better logistics firm.

Great place and a good customer service

Slow service but good delivery system

Its efficient

Safe abd reliable service, though bit costly.

The DHL attendant charged me more than the normal. Going back for my refunds

Perfect service,staff so friendly

Wonderful experience

Quite effective

Theyre services is great

Polite staffs, easy attendance.. It was easy and nice

Delivery of parcels of all of kinds to different states and countries of the world. Though service delivery at that particular outlet is very slow.

Top notch seamless mailing experience

Awesome service

One of the best courier services on town.

Im trying to give a balanced view here.In terms of accessibility, facilities, environment, parking etc, this place scored well. But on the day I visited, waiting time was terrible. I finally got in and figured out a contributory reason for the delay...lack of professionalism. One of the staff on duty was more interested in fulfilling her relocation dreams and spent so long interviewing her customer, rather than doing her work. Infact, she did get up from her seat to accompany said customer to get more details. I cant tell what the role of supervisors or Managers play in this organisation as I expected someone senior to have called her to order.This has been my only experience here so far, so for now, this is my opinion. Supervision of staff to improve turn around time is absolutely necessary.

Great place, Amazing Customer services

Just Awesome

So DHL forgot to give me my tracking number and never sent it to my mail. I understand going paperless infact I support it but dhl should send emails and text messages of tracking number I had to go back and wait for an hour 30 mins before I got the tracking number.

For best courier service, nice staffs

Very friendly and professional

Poor slow service

Good customer relationship and security control nice.

Excellent customer service.

Service was prompt and professional

Its a cool environment

It was unpleasant. I arrived there at 1230 to send a letter and I only got attended to at 2:16pm. DHL prioritise customer picking up. My Afternoon completed wasted.

Great

They are trusted and realiable to work with

Good customer service

Excellent Delivery Services

Loved the way they attended to customers. They are very professional.

Professionalism in service delivery

Very professional employees.

Fastest and surest way to dispatch parcels across the world. Very expensive though.

Fast and efficient.

I loved the fact that precautionary measures were in place to protect customers against Covid-19.

The service is slow and disorganised. As they are trying to adhere to the COVID-19 Precautions, they need to be more alert. The wait is long

Well organised. Covid 19 protocols in place.

Great place for delivery, @Packages are always on timeThe first lady at the counter Mrs Blessing was the best i ever meet of a Customer friendly Staff, while the third table @the young guy is full of himself...Clints have to pick a numbered form, & be more patient during bussy hours as the queue Could be very discouraging

Good customer service experience for me.

Physical distancing was observed but service was slow. They shoukd reduce the number of people in the waiting hall by adk8ng them to stay in their cars and check the queue.

Quality service as usual

Excellent

It was an awesome and professional experience

Their services are terrible, I sent a package since from warri to Abuja and after a full week of trying to reach them , I am still being told to wait... This is totally the most irresponsible courier service I know today.

Great place

Long waiting time

One of the popular couriers in the country. This branch is known to be very busy and theres usually a long wait time before you are attended.

Waiting for too long. Not bad anyway.

A place to be all the time

There services was so poor. It took me more than 2hrs just to send a parcel. They really need to work on their turn around time to attend to a customer

Nice

Good service, although there are long wait times during peak periods. The staff easily get overwhelmed with the volume of packages they need to onboard into the system. DHL might need to improve their technology process to drastically reduce wait times or increase staffing during peak periods.

Fast and reliable

Dhl is the foremost courier express service provider in Nigeria. They can deliver to all State capitals and a lot more locations in Nigeria next day. They also have value added services like shipment insurance, Saturday delivery, import express, medical express etc.

Good for world-wide logistics

The staff in wuse 11, Abuja branch but they not efficient and fast at all.Very slow customer service especially when sending.

This still remains good agency; your mail and parcel will be delivered in good time and in good condition but other customer services need to be revisited and upgraded. Due to their efficiency, the number of customers have increased and is gradually slowing down the reception process. It however remains the best for me.

Very sweet and smooth service delivered as bargain.... No complications with there service....

Nice but expensive.lol

Best customer service

Nice office with good location

It was fun being here.... All equipment needed for a quick learning are here.....

Their services is so effective

Well organised service that never ceases to amaze me. I sent something and it was delivered before the said date. Great experience.