My initial experience was a sad one as the Centre did not operate optimally owing to report network challenges and this is not good for business. When I finally got access to get my NIN linked to my sim card, it took eternity on the queue as a result of few personnel available. The service needs to be improved on for the benefit of subscribers.

Good customer service skill 👍👍.. Glo world Wuse should learn from them.

Polite staff but very few number of staff attending to a large number of people which causes a lot of delay. Also the security personnel seem to have a certain category of people they keep under the canopy,give them numbers and ask them to wait till its their turn to go in while some category of people would be ushered in straight...if they have a set rule,it should be applicable to all.

Dirty office space.wanted to roam my line and what the staff told me were not helpful.

One of the Nigerian telecom operators, Etisalat with a well organized office for customer complaints and enquiries.

Great customer service. Maryam is such a patient customer service representative.

Had my sim issue of seven months from other states figured out in less than an hour here, theyre doing great professionally.

Despite a long wait time, they were responsive and very cordial.

Great customer service. Easy to locate but poor parking space. Love the building designs and the interior decor. Lovely!

They not even have free WiFi in their shop. I feel that is a shame for a Internet provider

The wait time here to just register my son was awfully long. The staff however were nice.

Nice service. Time to respond to customers can be improved

A one stop shop for solutions to every problem related to 9mobile network.

Professional, efficient and polite staff. A calm and conducive environment within a busy precinct.The place is clean and tidy though the parking space is inadequate,Overall, service is above average.

I was here to register my NIN and I received prompt and efficient service from the NIN registration staff. The only issue I observed here was that they only register people who are on the 9mobile network so some people were turned back at the entrance for not having a 9mobile line, this is despite the fact that the NCC has stopped people from purchasing new SIM cards while the NIN linking process is going on.

Easy access, quick service. Didnt waste any time at all.

Some of their customer care providers have terrible attitude 🤨, Zero empathy. Strictly Dogmatic 😠 but they have an awesome security personnel 🤗.My fiancé is not in town to redeem her prize and I squeezed out time to go help her. I had her authorisation letter and her scanned valid National ID card but I was still turned down after wasting time and transport.😓

Network has been too down to attend to my needs. Two consecutive times Ive been here was not fruitful.

A good place, was received well by Mr Bankole

No AC nor fan. Spent too many hours

Bad customer service. Rude security

Service at 9 mobile office today was exquisite. Miss Chioma attended to me and she was very professional, Smart and courteous.

Service is poor. The customers just ignored me for 1 hour without saying anything until I get angry they still did nothing. It was the security guard at the door that came to respond to me

Mist staff are rude and the work process is incredibly slow!

Though 9mobile in recent happenings has suffered woes in time of customers subscription but I must say that their experience centers are good place to be.I have issues with my 9mobile mobile line the other day and a visit to soughts out the problem didnt take time.They have a clean and calmed working atmosphere.

The service time is okay.

Lovely, was well attended to

Step up your game mehn.

Average customer care ctr outlet. Service rendition can be improved though the delay can be likened to observation of principles during covid period. Nevertheless, the attendance was kind of sluggish

I love the costumer service of this place.

9mobile Customer office, is a customer relation office, registration unit, phone, and data device purchase center.Presently, you can get your national identity card done there faster.

Good customer service

Cheerful Staff disposition

Cant resolved major customers issue always one excuse or the other

Nice and smooth.

Great experience

They need improvementVery poor....

Fast and good customer service

Great ppl

It was a great experience

The place was okay

Office is centrally located in one of the popular areas in Abuja. It has several access roads that lead to it, making is easily accessible even at peak hours.In terms of services, depending on what service you require, this can take between an hour or two. The office has 4 service points manned that was manned by 4 staff throughout the period that I was there. There was an additional staff stationed for new registrations.It is adiceable that you aim to get there in the early business hours as the crowd can be overwhelming.

Service was slow, but got my issue resolved

Cool

Service takes time.

The style of their services is a little bit horrible

Good customer experience.

Was excited, comfortable and wheel chair accessible

Poor customer service. Disorderly staff.

Give me exact what I want...

Top notch call center services

Great service, good coordination

Fast and efficient

This 9mobile office reviewed here is upon ademola adetokunbo crescent, wuse 2. It is opposite its site can actually be found the A.P.C. national headquarters in Abuja. This 9mobile office is less busy than the one at aminu Kano crescent.You can get services here. The staff are pretty organised enough and generally waiting times are on the low side as staff attend to customers as promptly as possible.You can also get mobile devices offered by 9mobile here in this office.

Cool environment to get your Etisalat needs sorted out but in my experience the work pace is a bit slow

They were able to handle the crowd and attended to people appropriately

Friendly staff but the cues can be cut short to avoid wasted precious time

Ask for victoria osuji. She is a fantastic sales rep. Always responds in a timely fashion. Infact 9mobile needs to give her a raise.

Nice place

Not bad

Ok

Perfect service delivery

A good customer center with professional staffs!

Telecommunications office.

Nice customer service relation

Fast in service

Cool and calm

Low communication with clients

Swiftly

Cool

Central location. Busy area of downtown.

An experience that I will never forget

My guardian had to update his biodata. It took several minutes but the staffs were nice.

The crowd is too much

Nice location

Sluggish customer service... Had to spend hours to just carry out a sim swap.

Cool, staff were responsive.

Awesome

Serenity

Excellent

Just have only customer care service not main office and can rectify customer issues quickly

Poor customer management, some staffs are in the habit of aiding customers to jump queues too

Services are efficient.

A network services providers office good Internet

Wait time was unreasonable as there was barely a crowd when we arrived. Service is slow but customer care is polite. Nice building, uncomfortable waiting chairs

Good

Love it

Telecommunications office

Good place and always attentive support staff. The facility is well designed too with great attention to modern comfy aesthetics.

Its the regional office of 9mobile former Etisalat, where all issues relating to network and devices can be addressed. Wonderful customer service...

This is located at wuse 2 just by ascon filling station, on the popular ademola adetokunbo crescent

Very courteous staff, had my issues resolved in a jiffy

Good experience and timely response from the CSR Amaka.

Nice place with lovely staffs

I was attended to swiftly.

It was awesome!!

Lazy Customer care services , Couldnt register SIM purchased with data successfully.

A befitting service outlet of one of the Nigerian communication giants, ETISALAT. Good help desk and on the spot customers service.

I did not enjoy the customer service.

I wont say i had a nice experience. The customer care officer was rude and impatient.