This is a very friendly and professional MTN Service Touch Point. They are near perfect, I give them a 10/10 NPS rating. ππΎπΎβ€β€πΎπΎπ
So I went there for a welcome back pack, it took me roughly 30 minutes.The Organization of the place is nice, from entrance to waiting area to being attended to.The Place is cozy I must confess and Yellow as expected ππ.There are body scanners here too so you might have to be searched further at the entrance before you can get into the place.The Location on the Google Map is well places , I actually used it to navigate so I encourage others to do same too
It very poor. At least MTN management should take quick action with there weakness.For me as a person I will never use MTN again.Because what the point. When you use a service that cant really make the customers happy.No communication. The day I went there for sim retrieval, we waited hours outside without any idea of what is going on.As your customer we have the right to know. why we are been delayed.People have been seated almost 4hrs+.Waiting hopelessly.Because of MTN carelessness lot of people have migrated to other network. Plz make sure you do something.It annoying, trust me without yours customers. MTN will become nothing in no time.
Excuse me, but is May I know you an appropriate question for security to ask a customer?? Cause I do not find the security to be customer friendly. Talking about old enough to be your father and a bunch of B.S.I would have rated 5, but waiting time -1, security -2.
MTN Office located in Fatai Atere is one of the best MTN Offices have visited for some reasons. The reception from the gate is welcoming, to the waiting room. The office is conducive for customers to lay complaints, you get attended to as soon as itβs your turn. Parking space is available for customers here. Management team is doing very well. Thank you MTN!
Somewhat cranky security, other staff were courteous and professional. Server issues marred what would have been 5 star service. Spent a whole day 9:30 - 6pm on SIM Swap, with a huge chunk of it spent waiting for the website to come up for NIN Linkage
My experience was stressful, although there is provision for waiting area but MTN need to employ more hands to handle large registration. We spent 2 hours in one spot
Good customer service, fast and efficient staffs. Here you can Purchase Sim cards for individuals and corporate organizations. You can also purchase landline numbers like 01.... that works with mobile phones and IP phones which u can recharge with mtn recharge cards. Individual sim card purchase and registration cost 500 naira only. You can also retrieve your stolen or lost MTN sim cards at this mtn office.
Nice place but they need to work on their customers relation
Clean, organized and green environment. Very pleasant place to be.
A telecommunications services provider with strong presence in almost every parts of Nigeria.
Theyre really trying Mr Lanre is doing the job perfectly and others, there attendance are friendly
NIN registeration is made easy here...register online through their website abd get an appointment.On the appointed date and time,you will be given a swift service.
Its kind of stressful due to the amount of customers on sit and little agents.
Mtn office ,matori branch was a nice place to be , with covid-19 complance face mask ,hand sanitizers and running water to wash the customer hand .
Nice place to register your Sim card
Very friendly atmosphere.. from the security men to client service personnel. I was warmly received. I was delayed a bit though but I didnt mind as I could see the lady was really multi tasking. In the end i left with my brand new hynetflex, it appears this location is the warehouse, any device you want you can get it here. Enough parking space and no long queue like those other walk in centres.
So, seems retrieval of sim card is nearly impossible.Not fair enough making customers sit under the sun for long hours without provision of a shade or any sort of comfort.
Spacious car park.Provide good customer service.On point when you talk about being customer centric
Professional service!
Its okay, just that I went there when I wanted to retrieve my sim and all the time I went non was productive, actually because of NIN wahala,But great customer service.
It was a nice placeEasily accessible too
Best service ever but very poor when networks are down
Stressful,some said they have been coming to their office since last year,yet they could not be able to attend to them while standing under the sun, no canopy,the security are just doing what they like infact Im even having toughy of blocking my mtn like line
It ws busy and slowly work
The customer service was great. The staff were quite respectful and cordial. The device I purchased has also been high quality.
Crowd management was good, and COVID-19 rules were adhered to
Best services and friendly people.
Great location for issue resolution relating to mobile telephone network MTN
Good service but it seemed a bit regimented to me maybe because its the pandemic. All in all, I was well served
Well structured for business purposes
Nice place with enough parking space
Its one of the best service center around lagos giving customers satisfaction in every transaction they make with MTN
Very good customer service
Good but slow more than snail
Matori does not match Opebi office in terms of customer experience. Crowd control is very poor even when there is a better space. Staff are not quite professional and courteous as those in Opebi. However, hygiene is quite good.
Their services were amazing... I will definitely go there again
Very poor service, long queues and unhelpful staffs
Well organised and well trained staffs
MTN matori was a bad experience. No one could do anything we went.All excuse was that no network.If the network service provider complained of network failure, who will I complain to?
Nice pls
Very good experience, the staffs attended to me nicely
Swift service centre with accommodating staff
There was no network connection for nimc retrieval so its annoying after leaving work to go through such stress
They keep people waiting for too long
There has never been service in this office... Very worst
The officers are good and on point. They respond to clients issues immediately
I been there 2 times last I was scam with 500&1000. I went there to do welcome back
A nice place.... Quick service delivery... However they close earlier than expected on my first visit ... I was there 5:30pm but was told to come back the following day.
They have a good parking space both not that spacious
Lovely place with cool staffs
Nice customer services
Good customer service and an altogether good experience.
Supposed to be open at 9am Saturday, but did not open till 10am. Kept customers sitting in the hot sun, while mtn customer service reps were cooling in an air conditioned hall. Instead we were told to be patient in the heat.π₯΅π₯΅π‘
Service not satisfactory, network down for a long time.
Great customer service . Everywhere seems to be very organized and timely . Thereβs a computerized system of queuing so this avoids people jumping queue and everyone is treated equally on a first come first served basis .
This hidden gem of MTN is an awesome place to sort out any issues with there mobile network. Staff very helpful & friendly. Very modern interior. Even security are friendly & helpful.
Any thing you need to know about MTN service and informationwell organised place
Is nice
Their customer relation is poor
Customer Service is fair. Too many checkpoints within the building.
This is MTN office and you can get things fixed up if you have issues with an MTN sim
Splendid services
The service was interesting my sim card works immediately after 30mins
Nice staff. Nice place. Retrieved my Sim without stress
Courteous staff from alighting at the car park even till after completion of business. Adequate and secured parking. Comfortable waiting area and adequately cooled
Mtn matori is amazing when it comes to customer service. I was simply excited and happy I went there. I guess they are under a customer centric mgt. I went there to upgrade to 4G and do other things. Turnaround time was great.Thumbs up guys!!!
It was okay I enjoyed there
Its ok
Good
A friendly customer service with history of value
I loved coming here.Came to port my line and I was received well. The waiting area is well aerated and the attendants are somewhat fast.
Great experience
Its one of the telecommunication Giant MTN branches in Lagos with a good parking space.
I love coming here.I was received well. The waiting area is well aerated and the attendants are fast.
Its just opposite my study centre NOUN so I love there
Nice place π
Nice office
Its situated in a pretty comfortable environment. The security detail is also very okay
Very bad service
Very attentive to costumers once you inside your network problem is solve rest assured.
First encounter with the staff was amazing .. Good people
A great place. MTN is taking charity to great level. God bless MTN and their staff.
There service is not 85%
Fantastic experience with mtn matori
Ok
I love this place because they attend and resolve customers complain without wasting time
The location is good and their service staff are efficient,I received warm welcome when I was there.
Wanna make a quick dash in to get issue resolved on your mtn line? Then this is a good outlet to get it resolved.
The staffs are very pleasant people. I am really impressed