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MTN Service Center Matori
16 Fatai Atere Way, Matori 102215, Lagos, Nigeria
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AD
Review β„–1

This is a very friendly and professional MTN Service Touch Point. They are near perfect, I give them a 10/10 NPS rating. πŸ‘πŸΎπŸΎβ€β€πŸΎπŸΎπŸ‘

Ok
Review β„–2

So I went there for a welcome back pack, it took me roughly 30 minutes.The Organization of the place is nice, from entrance to waiting area to being attended to.The Place is cozy I must confess and Yellow as expected πŸ˜€πŸ˜€.There are body scanners here too so you might have to be searched further at the entrance before you can get into the place.The Location on the Google Map is well places , I actually used it to navigate so I encourage others to do same too

En
Review β„–3

The workers are excellent but its unfortunate how the management make customers stay in the sun for hours. Its really bad, but when you finally get in, you will be attended to be polite and amazing people.Ophidia, Seun and Olumide are fantastic.

Be
Review β„–4

Customer friendly, the office is in a very good location, very easy to locate

Ba
Review β„–5

It very poor. At least MTN management should take quick action with there weakness.For me as a person I will never use MTN again.Because what the point. When you use a service that cant really make the customers happy.No communication. The day I went there for sim retrieval, we waited hours outside without any idea of what is going on.As your customer we have the right to know. why we are been delayed.People have been seated almost 4hrs+.Waiting hopelessly.Because of MTN carelessness lot of people have migrated to other network. Plz make sure you do something.It annoying, trust me without yours customers. MTN will become nothing in no time.

OL
Review β„–6

Excuse me, but is May I know you an appropriate question for security to ask a customer?? Cause I do not find the security to be customer friendly. Talking about old enough to be your father and a bunch of B.S.I would have rated 5, but waiting time -1, security -2.

Ow
Review β„–7

MTN Office located in Fatai Atere is one of the best MTN Offices have visited for some reasons. The reception from the gate is welcoming, to the waiting room. The office is conducive for customers to lay complaints, you get attended to as soon as it’s your turn. Parking space is available for customers here. Management team is doing very well. Thank you MTN!

Du
Review β„–8

Somewhat cranky security, other staff were courteous and professional. Server issues marred what would have been 5 star service. Spent a whole day 9:30 - 6pm on SIM Swap, with a huge chunk of it spent waiting for the website to come up for NIN Linkage

FU
Review β„–9

My experience was stressful, although there is provision for waiting area but MTN need to employ more hands to handle large registration. We spent 2 hours in one spot

Ad
Review β„–10

Good customer service, fast and efficient staffs. Here you can Purchase Sim cards for individuals and corporate organizations. You can also purchase landline numbers like 01.... that works with mobile phones and IP phones which u can recharge with mtn recharge cards. Individual sim card purchase and registration cost 500 naira only. You can also retrieve your stolen or lost MTN sim cards at this mtn office.

Do
Review β„–11

Standing and waiting for hours in the burning heat of the sun.

Ab
Review β„–12

Nice place but they need to work on their customers relation

ed
Review β„–13

The service is good and the staff attend to customers in an orderly manner. They also sell mobile phones.

Da
Review β„–14

Its a well managed business outlet but the surge of customers wanting to do NIN and recovery of Sim wasnt a pleasant experience at all!

Ol
Review β„–15

Clean, organized and green environment. Very pleasant place to be.

Mi
Review β„–16

A telecommunications services provider with strong presence in almost every parts of Nigeria.

En
Review β„–17

Theyre really trying Mr Lanre is doing the job perfectly and others, there attendance are friendly

Ta
Review β„–18

Very hectic place stressful place to be

an
Review β„–19

NIN registeration is made easy here...register online through their website abd get an appointment.On the appointed date and time,you will be given a swift service.

Ol
Review β„–20

Its kind of stressful due to the amount of customers on sit and little agents.

Ol
Review β„–21

Mtn office ,matori branch was a nice place to be , with covid-19 complance face mask ,hand sanitizers and running water to wash the customer hand .

Ho
Review β„–22

Nice place to register your Sim card

Ab
Review β„–23

Very friendly atmosphere.. from the security men to client service personnel. I was warmly received. I was delayed a bit though but I didnt mind as I could see the lady was really multi tasking. In the end i left with my brand new hynetflex, it appears this location is the warehouse, any device you want you can get it here. Enough parking space and no long queue like those other walk in centres.

Vi
Review β„–24

So, seems retrieval of sim card is nearly impossible.Not fair enough making customers sit under the sun for long hours without provision of a shade or any sort of comfort.

Uz
Review β„–25

Spacious car park.Provide good customer service.On point when you talk about being customer centric

Dw
Review β„–26

Professional service!

Em
Review β„–27

Its okay, just that I went there when I wanted to retrieve my sim and all the time I went non was productive, actually because of NIN wahala,But great customer service.

MU
Review β„–28

It was a nice placeEasily accessible too

DI
Review β„–29

Best service ever but very poor when networks are down

ol
Review β„–30

Stressful,some said they have been coming to their office since last year,yet they could not be able to attend to them while standing under the sun, no canopy,the security are just doing what they like infact Im even having toughy of blocking my mtn like line

Ib
Review β„–31

It ws busy and slowly work

Ab
Review β„–32

The customer service was great. The staff were quite respectful and cordial. The device I purchased has also been high quality.

Ad
Review β„–33

No quick attendance

De
Review β„–34

Crowd management was good, and COVID-19 rules were adhered to

Ad
Review β„–35

Best services and friendly people.

ad
Review β„–36

Great location for issue resolution relating to mobile telephone network MTN

Im
Review β„–37

Good service but it seemed a bit regimented to me maybe because its the pandemic. All in all, I was well served

To
Review β„–38

Well structured for business purposes

se
Review β„–39

Nice place with enough parking space

Ol
Review β„–40

Its one of the best service center around lagos giving customers satisfaction in every transaction they make with MTN

Ol
Review β„–41

Very good customer service

ad
Review β„–42

Good but slow more than snail

LE
Review β„–43

Matori does not match Opebi office in terms of customer experience. Crowd control is very poor even when there is a better space. Staff are not quite professional and courteous as those in Opebi. However, hygiene is quite good.

Ta
Review β„–44

Had visit to one of MTN major warehouse, a serene environment with well structured security and setting. Good to be there

Do
Review β„–45

Their services were amazing... I will definitely go there again

ab
Review β„–46

Very poor service, long queues and unhelpful staffs

ba
Review β„–47

Well organised and well trained staffs

Og
Review β„–48

MTN matori was a bad experience. No one could do anything we went.All excuse was that no network.If the network service provider complained of network failure, who will I complain to?

FE
Review β„–49

Nice pls

Ma
Review β„–50

Very good experience, the staffs attended to me nicely

Re
Review β„–51

Swift service centre with accommodating staff

Om
Review β„–52

There was no network connection for nimc retrieval so its annoying after leaving work to go through such stress

Nd
Review β„–53

They keep people waiting for too long

Pr
Review β„–54

There has never been service in this office... Very worst

Ol
Review β„–55

The officers are good and on point. They respond to clients issues immediately

Ol
Review β„–56

I been there 2 times last I was scam with 500&1000. I went there to do welcome back

LA
Review β„–57

A nice place.... Quick service delivery... However they close earlier than expected on my first visit ... I was there 5:30pm but was told to come back the following day.

Oy
Review β„–58

They have a good parking space both not that spacious

Os
Review β„–59

Lovely place with cool staffs

Fu
Review β„–60

Nice customer services

Vi
Review β„–61

Good customer service and an altogether good experience.

li
Review β„–62

Supposed to be open at 9am Saturday, but did not open till 10am. Kept customers sitting in the hot sun, while mtn customer service reps were cooling in an air conditioned hall. Instead we were told to be patient in the heat.πŸ₯΅πŸ₯΅πŸ˜‘

Mo
Review β„–63

Service not satisfactory, network down for a long time.

Th
Review β„–64

Great customer service . Everywhere seems to be very organized and timely . There’s a computerized system of queuing so this avoids people jumping queue and everyone is treated equally on a first come first served basis .

Sh
Review β„–65

This hidden gem of MTN is an awesome place to sort out any issues with there mobile network. Staff very helpful & friendly. Very modern interior. Even security are friendly & helpful.

To
Review β„–66

Any thing you need to know about MTN service and informationwell organised place

Oj
Review β„–67

Is nice

Fa
Review β„–68

Their customer relation is poor

Ig
Review β„–69

Allen Avenue

AF
Review β„–70

Customer Service is fair. Too many checkpoints within the building.

Id
Review β„–71

This is MTN office and you can get things fixed up if you have issues with an MTN sim

IN
Review β„–72

Splendid services

Ol
Review β„–73

The service was interesting my sim card works immediately after 30mins

Jo
Review β„–74

Nice staff. Nice place. Retrieved my Sim without stress

Ol
Review β„–75

Courteous staff from alighting at the car park even till after completion of business. Adequate and secured parking. Comfortable waiting area and adequately cooled

Jo
Review β„–76

Mtn matori is amazing when it comes to customer service. I was simply excited and happy I went there. I guess they are under a customer centric mgt. I went there to upgrade to 4G and do other things. Turnaround time was great.Thumbs up guys!!!

Ka
Review β„–77

It was okay I enjoyed there

Ji
Review β„–78

Its ok

yu
Review β„–79

Good

So
Review β„–80

A friendly customer service with history of value

Du
Review β„–81

I loved coming here.Came to port my line and I was received well. The waiting area is well aerated and the attendants are somewhat fast.

Ro
Review β„–82

Great experience

oj
Review β„–83

Its one of the telecommunication Giant MTN branches in Lagos with a good parking space.

Se
Review β„–84

I love coming here.I was received well. The waiting area is well aerated and the attendants are fast.

IS
Review β„–85

Its just opposite my study centre NOUN so I love there

Og
Review β„–86

Nice place πŸ‘

Am
Review β„–87

Nice office

Ol
Review β„–88

Its situated in a pretty comfortable environment. The security detail is also very okay

JU
Review β„–89

Very bad service

Fa
Review β„–90

Very attentive to costumers once you inside your network problem is solve rest assured.

Ol
Review β„–91

MTN service center.

Re
Review β„–92

First encounter with the staff was amazing .. Good people

ju
Review β„–93

A great place. MTN is taking charity to great level. God bless MTN and their staff.

Ug
Review β„–94

There service is not 85%

Aj
Review β„–95

Fantastic experience with mtn matori

Su
Review β„–96

Ok

Ba
Review β„–97

I love this place because they attend and resolve customers complain without wasting time

an
Review β„–98

The location is good and their service staff are efficient,I received warm welcome when I was there.

Ay
Review β„–99

Wanna make a quick dash in to get issue resolved on your mtn line? Then this is a good outlet to get it resolved.

Te
Review β„–100

The staffs are very pleasant people. I am really impressed

Information
100 Photos
100 Comments
3.9 Rating
  • Address:16 Fatai Atere Way, Matori 102215, Lagos, Nigeria
  • Site:https://mtnonline.com/
Categories
  • Telecommunications service provider
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
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