user
Airtel Shop
11 Adeniran Ogunsanya St, Surulere 100001, Lagos, Nigeria
Appearance
Airtel Shop
Comments
Sh
Review №1

Entry management is poor, people get frustrated due to this, once you reach the Custer service executive things are fast

De
Review №2

Its a nice place and they attend to customers wellCredits to the manager and all the staffs they really are hardworking

Ba
Review №3

Fair service delivery but tell your security woman to mind the way she speaks to people...

Ay
Review №4

Got my Airtel MIFI with 25gb on it to shrf the net.

Ch
Review №5

Airtel stands out as a leader in the telecommunication industry everywhere you go. Best Data services available.

ay
Review №6

I went in for my new sim. Within 20 minutes I was done. The agents there were very fast

Ad
Review №7

For all of your Airtel issues feel free to walk in!

Bi
Review №8

Great customer service. The staff were quite helpful.

On
Review №9

It was an awesome experience, only but a little glitch.But it was worth the journey, because i was attended to on time.

Ad
Review №10

Too busy, with a long queue outside. However, rather speedy, efficient service and due attention. Crowd management could be better.

oy
Review №11

Well, the staff are overwhelmed by the large number of customers, but they were still able to manage everyone.

Nw
Review №12

Good customer service.

Ba
Review №13

Did my nin here, very fast process

Ib
Review №14

Their services are good and customer care is really fast.

ha
Review №15

It was organised and there were well trained personnel to handle customers, the supervisor at the front desk was really nice, warm and welcoming, she even sincerely apologized for the delay........

ch
Review №16

Most time theres a power 🔋cut outI think solar panels need to bee installed

Fe
Review №17

It was a nice place I got my Sim done

Ab
Review №18

Hours used for retrieving back line is too much ,I spent 2 hours

Pa
Review №19

The crowd is much for now, but mine was fast, only went to retrieve my PUK

Fa
Review №20

Its a lovely place to be, nice and experience customer care service, easy retrieval of lost sim and quality service

Om
Review №21

Their services here is okay but they will need to adjust with their security petssonel

Da
Review №22

But the staff arent courteous.

Ku
Review №23

Got there before there before closing time but they didnt allow me in

Bo
Review №24

This Airtel customer center is the best!

ts
Review №25

Customer care peoples are doing their job, and helping Airtel customers to get NIN registration through Govt portal, well done

op
Review №26

Great experience response was swift

Ob
Review №27

The queue was so much that there were seats for people to sit outside. It was annoying. I couldnt get in and I left.

Mi
Review №28

I love their customer service,,

Ai
Review №29

Very poor customer service

Tu
Review №30

Got a replacement sim , slow process about 3 hours altogether but finally was able to retrieve

Ok
Review №31

Awesome Customer Care

Ma
Review №32

Very cool and organized environment

Ch
Review №33

It was a horrible experience that I wouldnt wish on my worst enemy.

ow
Review №34

Popular place 😉😃

Ke
Review №35

Nice customer service

Ey
Review №36

Airtel office @ Adeniran Ogunsanya is one of the most busiest on Mainland...

Bl
Review №37

There service was nice

ol
Review №38

Purchase of Mifi device

Al
Review №39

Good customer care relationship.

Or
Review №40

The staff are helpful and courteous

Az
Review №41

Crowded. No covid 19 protocol observed

Ok
Review №42

The customer service officer, Chinenye, was very helpful and professional and gave me an almost stress free experience

Bl
Review №43

They need more of workers in these place

Fu
Review №44

Sluggish service, unenergized overworked staff, unclean office. Let me stop here. The staff at the entrance is professional and dedicated to his work.

Ce
Review №45

To retrieve my AIRTEL LINE.

Jo
Review №46

Nice place to be💞😘

Ke
Review №47

This Airtel shop is good place to shop for your mobile needs. When I was there I witnessed how nice the staff were. How they handled matters and their response in those matters were simply soothing. The process of buying a SIM and registering it was as simple as get the SIM fill the form and take a photo. That was all it took to get a SIM card.Thumbs up. Recommend.

ja
Review №48

Cool and well organise

Nn
Review №49

They didnt even charge for a sim replacement. The rep was even kind enough to insert my old sim in her phone to get OTP

Ol
Review №50

Prompt and professional service; office environment quite impressive

Sa
Review №51

Good service rendered

As
Review №52

Customer relation bad, security demand kola

To
Review №53

Went to upgrade to 4G. The service was professional fast and respectful. It is highly recommended to take any issues there. They will do justice to it for you. Not to mention they had water for my thirst 😁😁

Jo
Review №54

A lots of traffic

Ka
Review №55

Satisfactory

EZ
Review №56

Exceptional

Te
Review №57

Wasted too much time there. They should assign someone to verify why people are there instead of queuing up for a wrong thing & start over again at another

sa
Review №58

Nice place and a fast service

Fa
Review №59

I had bought a router from thjs store which malfuntioned within two months. After waiting a while to get in (no thanks to COVID19), the lady I encountered at the store was very inpatient, rude and may do better working at the back end and not in customer care/service.

om
Review №60

Ok

os
Review №61

Customer Service wasnt exactly fantastic. Just alright

ba
Review №62

Airtel shop for your NIN reg

NW
Review №63

It was awful and stressful, I cant do Ben suggest anyone to go there

an
Review №64

Good customer service experienced

Bo
Review №65

They help me to retrieve my airtel lins

Si
Review №66

Get your NIN done here....

Wo
Review №67

Courteous staff. No adequate parking space though.

ay
Review №68

Simply perfect

Iy
Review №69

The Showroom Manager is very friendly and receptive

Ke
Review №70

Takes a while to get service

Da
Review №71

Their service is none exceptions, good communication,but they need to train more hands

2r
Review №72

Its just okay. Good customer service. Always busy

Ma
Review №73

Small parking space provided and little waiting seats but timely service delivery.

Ke
Review №74

Apart from been delayed outside,their customer service is dope!

Th
Review №75

This Airtel shop looks very good. The staff are very professional with their work and handling customers and customer issues. They are timely and wont waste time unnecessarily. But there seems to be a problem with adequate car parking resource, so youll need to be watchful when driving there, the security personnels are good enough to help out tho. Overall, its a very nice place

S
Review №76

This is one of the very best Airtel outlets you can visit in Lagos. Visit here for your pending line issues, SIM replacement, postpaid bill payment or migration request, SIM upgrade, roaming information or any other queries youve got. The agents are ready to assist.

Ki
Review №77

Prompt service. Serene environment on weekends tho

Ra
Review №78

Fast ... And exciting

Av
Review №79

The first time I went for a complaint I had, they were not entirely helpful. But this time was different

Ch
Review №80

The customer service personnel are polite and very helpful. Service is delivered in a prompt and orderly fashion.

On
Review №81

It a nice place

Ly
Review №82

Well organised

He
Review №83

Nice place

pr
Review №84

Worst place to visit.

Ma
Review №85

Almost everything in order

Ab
Review №86

You have to queue to be attended to, after collecting a number. Parking is first come first served. Theres only one toilet facility. You may not even finish what you want to do within the hour and may have to wait a day or so to get it done. You have to be patient enough to get your mission accomplished.

Ol
Review №87

Nice service, but their Network is slow sometimes

Ub
Review №88

Its either the employees at this very office are not proficient or there is a very major issue with airtels biometric system. Whatever service you get done here,so long as it pertains to SIM registration,re-registration,retrieval,porting etc,its as temporal as the wind. Before the sun goes down,the fix must fail.The worst is, going back offers no assurance of permanence.

Ot
Review №89

Great customer service. Bought a new Sim card and the registration was done immediately and fast without any delay

Um
Review №90

Good customer service, but I pray it will always be like that.

be
Review №91

Its a good place get a quality servers you need.

Ti
Review №92

Not sure whether airtel knows what its doing. Been to this office at least thrice-to register my sim and about 3 months ago when I was asked to update my details which I did. Noticed that my line was disconnected yesterday. Went to the office today. It was a mad house with the crowd. With its very small parking space its really not a nice place to go. I had to leave. Did not have this problem with my Etisalat number - only did the registration once. Will most likely port.

Ch
Review №93

Staff were helpful and went far above and beyond to be of assistance and made objective suggestions

be
Review №94

I was terribly but dey out all my complain in order

To
Review №95

Service was done appropriately and I left in no time....👊

Ak
Review №96

Met with a proactive staff at the reception. Made the wait time quite short.

Lo
Review №97

They were very disappointing.

Mi
Review №98

Great customer service. Went to get a 4G SIM and I was surfing the net with 4G speed in literally minutes. If youve got any issues with the network, this would be a great place to lay your complaints.

Mi
Review №99

Not crowdy, very fast in attendance but there is only one POS and it refused to make payment

If
Review №100

Busy shop lot of people with no proper parking space

Information
68 Photos
100 Comments
3.9 Rating
  • Address:11 Adeniran Ogunsanya St, Surulere 100001, Lagos, Nigeria
Categories
  • Telecommunications service provider
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:10AM–6PM
  • Saturday:Closed
  • Sunday:8AM–6PM
Similar organizations