Sent a package from Nigeria to UK since three weeks ago, no feedback from them, tracking website has been showing in Transit. Package hasn’t been delivered and they can’t give a positive feedback of where the item is as I type. Poor service💔

A logistics company that is reliable and their rates are affordable. They travel both local and international

They are the absolute worst logistics company I’ve had anything to do with. They take forever to pickup and deliver parcels. If only there was a rating less than 1 star, that’s what I would give them

Very annoying company, delivery from Lagos to Ibadan is taking forever even when I paid for standard shipping. Poor customer service with phone lines that arent responded to. Please send my items to me, your lack of professional service is harming my business.

If you love your business or the item you want to send, DO NOT use sendbox. Use them at your peril. Their pick up time within Lagos is 1-2 weeks and they can decide to leave your item at their hub for a few more days until you go there to retrieve it.They lost my item that was dropped off at their hub and didn’t offer a refund. Called them severally, same rubbish story. I had to refund the money to my customer from my pocket after wasting his time for almost two weeks. I regret using them.

Its over a month now, and my package from the UK to nigeria that they claim will take 7-10days hasnt been delivered yet.The worse part is they cant even tell me where it is.Customer service is absolutely wicked, they dont respond to emails, if you open a ticket, they will close it without resolving.I have spent more than what i spent on delivery on airtime just calling this people.Very evil companyExcept you want to loose money o, i see no reason to go near them.They will make you regret using them

Once used there service, it was a great experience back then, now Im trying to have then pickup a package for me from another country but it seems they cant do that

If there was anything short of 1 star, thats what Im going to give this useless company. If you dont know how to run a business why not close down the company. I dont advise anyone to use this incompetent company. How can you pick a package from Tue and its just leaving for its destination on Monday the following week and Im not even sending to Abuja. Just Ota here. I am going to consistently give you 1 star for 2 weeks straight for this pain you have caused me.

How I wish theres a minus zero star rating and Ill gladly give that to Sendbox.Out of every 10 Deliveries I book with Sendbox, they hardly successfully perfom only 3 without delays.Shame on you Sendbox, it takes me not more than 24 hrs to ship from Ibadan to Abuja with other logistics companies, but Sendbox can not deliver from Ikorodu to Lekki in three days.Big shame on Sendbox.Thank You for making me lose Customers because of your poor service, may you be equally rewarded.

The absolute worst.If you’re a business person and you don’t want your business ruined please avoid Sendbox. I paid for same day delivery within Lagos and my package was not picked up, neither did I get a call or did they reach out to explain why they didn’t pick up.My customer kept calling endlessly. I could not get an alternative either as they made me pay and tied down my money. Very terrible service. A total flop ......😡😡🥵🥵🤬🤬

Great and good so far..best logistics I have used.

This is the worst logistics service ever. I do not recommend to anyone especially for international shipping to Canada. They revalue your items and change your invoice without informing you or the sender, and you end up having to pay ridiculous charges to customs for import duties, just because Sendbox doesnt know how to communicate with their customers.Yes I know they do not control import duties, However, Canadian customs works with the value written on the invoice, in my case, the sender provided this information on Sendbox website. Sendbox proceeds to pick up the items and writes a different value in the invoice given to DHL, without notifying the sender/receiver of this change.Anyways save yourself the stress and choose another logistics service For US/Canada shipping.Advice to management - Customer service training for your reps should be mandatory. The person that handles the instagram account is a confused liar.

If there was ever a minus(-) star, send box deserves it. They are plain terrible.From now on, before I place any other, Ill confirm from the seller if He/She uses sandbox. If yes, sorry because that will be end of my business with the seller.Guys, sandbox is that terrible.

Excellent customer service and top notch delivery service. Anyone who sells online knows logistics and delivery can be messy sometimes but with Sendbox theres a team of dedicated personnel ready to resolve any issues you may experience with a delivery. They are the Uber of logistics! with partners like DHL & Fedex.

Ive used SendBox to ship products abroad and it was awesome.Their customer service is topnotch.

They are the best shipping company

They were terribleThey did not pick up my parcel for ten days.. finally I had to go myself and drop it at their office in yaba..They have no structure to address mistakes..They claimed they were escalating for over a week..Their customer service personnel were polite but ineffectiveThey spoilt all my transactionsAnd made me lose my important customer.Sendbox is lousy and inefficient.. never again

Customer Centric and Delivery on point.

They are good...affordable but they need to get a way to prevent people from booking shipment if it cant be shipped, than paying and getting the shipment only to return it back that its not acceptable for shipping. Also, you can pay through their website and app but when you want a refund, you cant withdraw through the website but the app. Even the app, was not working. I had to go to their office to process the refund because the customer service is SLOWWWW. I was there for 2hrs before I got my refund.The reason why I didnt give them one star is because they use DHL but dont collect DHL money. Very affordable. Fast delivery. They can also pick up the shipment from your house, if you live in Lagos.

Efficient and timely deliveries

I dont recommend, especially for international shipping to Canada, save yourself the stress and use DHL directly or any other logistics company.

They are expensive joor

I dont know why a logistics company will say they dont work on Saturdays ...the same issue I have been having with you people,someone will book shipment to pickup will turn problem and none of your office is closer to me mtchew...when you know you wont pickup why accept the shipment someone will now be losing customers...mtchew

The worst, they are not good for business. If you run a business steer clear if sendbox. They are scaling without putting the necessary infrastructure in place. I have orders pending pick up 4days later, in some case I have had to drop off myself and then youd expect good delivery, you wish. Customers are constantly chasing. Use Jumia non jumia delivery and youd save money and stress. If I could remove my one star and make -0.5 I would. Sendbox was good up until Feb 2020. Osita recieve sense!

They are really good at sending things at good prices

They had goods on the floor everywhere . In had to jump past so many parcels that I think they were sorting in front of the entrance. Customer service isnt that good . But the environment is safe

Easy pick up. Saves me the stress of having to leave the house. I’m able to track my packages and confirm when they have been delivered to the recipients. Also, loading up the wallet is super quick and easy. 10/10 would recommend.

Very bad experience with sendbox..wack customer service and just to return a shipment is taking forever.no response to messages or calls

Sendbox is the worst logistics service you can ever think of... no measures put in place to make logistics seamless. Just a headless, use less , nonsense, bunch of foolsVery very very appalling service! I really regret

Great customer service

Their service is good, affordable and fast

Their delivery service is very fast and reliable

Try it yourself

Good service

Customer friendly

Worst customer service ever! Terrible terrible experience and they are not even bothered👎👎👎

Nice services

Nice place

I would have used Sendbox more than 50 times and i wonder how their service works; DHL never gets the notifications of order on time and I have to keep going to do drop-offs at DHL offices myself. Last order i placed, 4 days after, DHL is yet to pickup the item as they claim they have not been notified by Sendbox of my order.I would strongly recommend keeping your options open when using Sendbox, especially when using them as a business for your delivery needs, as they could upend your activities without apologies.

Very bad experience. I will never use them again. Very bad for business

Had a very bad experience with these guys, it’s not good for business at all, don’t use if you run a business, you will regret it Like I’m regretting.Their app is even worse than their service.. 😡😡😡

Good

If there was any rating less than ‘1’, that would be exactly what SendBox deserves. I requested a shipment, it was picked up from my office and two days later showed that it was delivered when I tracked it. However the recipient never received it, they tried to accuse DHL of misplacing it, I contacted DHL but they disclosed that they were not contacted to courier that particular shipment. Now SendBox has stopped picking my calls, they’re not attempting to resolve this issue. Why must a company with such a straightforward objective turn out to be so complacent and ineffective?? I need a compensation for my misplaced goods!

They always follow the process

Terrible customer service.

Efficient

Thanks for your help.

They nice

They are really trying

Great business experience