From the outside you will think it is a super centre offering speedy services. I waited for almost 45 mins to courier a simple letter.There are just two workstations here to attend to customers and the POS terminals werent working. Some major improvement needs to be done considering the location for this branch and the heavy traffic of customers likely to come here.The space is well designed and well thought out.
I had an excellent customer service here compared to other DHL locations; and for sure this is the best DHL office that I have visited in Lagos. The car park is neat and each lot is well-marked. Accessibility entrance is available. The office arrangement is spacious to accommodate customers without overcrowding; cushioned sofa 🛋 are to relax while waiting to be attended to.
Pretty good reception but the service was a bit slow. Other than that, nothing to complain about. Got my items packaged and ready for delivery.
Extremely unhelpful staff and terrible manners from the lady with the broken teeth! When asked to explain a confusing detail she proceeded to raising her voice for no reason. I have had multiple encounters with her and it’s always the same bad manners.
DHL located at Admiralty way,the office is a good place to send your parcel with good customer service .
They offer fast and reliable services.
One of the best customer service, Ask for Alhaji Mutairu. He is the best
Perfect location, beautiful entry but the customer service was wonky. Didnt eventually use it because of the unhelpful customer service.
I have called all the four DHL offices that I saw has a Lekki address, at least 3 times each, and none had answered their calls. so why do they have phone numbers listed? That is the beginning of customer service failure!
Fast service.
Very professional and polite staff. It was refreshing to experience this outside of banking halls
Good service
Nice environment, covid-19 precautions in place however service needs to be more efficient
Service was good
Quick attendance
You don’t have to wait to long to drop your package
Need to improve speed of service
The service was great
TERRIBLE SERVICE!DHL took 3 weeks import my goods and even delayed one of the parcels in Belgium for 2 weeks!Their level of incompetence is staggering!It’s unfortunate seeing as they charge quite a lot and claim to offer EXPRESS shipping.Please use Cargo companies if you can. They take just 7-10 days.
Customer Friendly and prompt service delivery
They are nonchalant with orders and send out orders at their time, they don’t care about your time and urgency really bad
The best DHL location Ive seen in Lagos. Its very decent here, has a car park on the inside and incorporated with accessible doorways. The surroundings are clean and well-maintained too.
Could use a better delivery time.
The customer service was great, from the gate to the branch manager. Soap, sanitizer and running water available. There is a seating area with fans outside if you dont want to seat inside.
The customer comes first. Fast, speedy and gets it right the first time. The best logistics company you would ever come across.
Love it
Good
Its an edifice with modern architectural design.
Great
Its always nice to see multinationals kit out their local offices as well as they would abroad. This office is nice. From the entrance to the parking, the security guards, all of it works. Works very well. Staff are professional and friendly, and if youre a MallforAfrica client, youd be well pleased with the new delivery arrangement.Except for one minor problem. Service is so slow compared to the MallforAfrica VI office. Its a significant tradeoff in fact.
Clean environment with a good and fast services.
Good last sent delivery was prompt
Quite prompt and reliable in my experience.
Simple yet lovely and modern interior and exterior design. Staff are very polite and nice
👍
Nice office. They even have charging outlets for phones while waiting for your parcel to be processed
Good customer service
Nice and well protected place
Great
Was a good experience though I would call the DHL 1st to find out independently the cost of their services.
Okay. Poor customer service.
Good workers and lovely place
I can tell you that customer service at this faci6is top notch. Never had an issue with the team
Very slow service leading to almost an hour wait in the scorching sun
Tight parking. Brilliant office. Great service.
Fantastic service!
They are quick ,reliable and on point
The Lady Staff there is whack, bad Customer service
Good service. Lovely front desk officer
Please improve in you customer service call and transfer
This here is the way business should be done . The environment and staff attitude are spot on
Good
DHL head office in lekki
Premium service, Quality personnel 👍👍👍
The place to send your goods
Swift responses
Great service
The car park is not enough
World class facility
Very fast service
The best!!!
Nice
You should no longer send shipment. DHL it!!!
Excellence.Simply Delivered.
Service was prompt
Easy and fast services
Brand New
Just opened some months back.
Customer services 💯
Good, but they screw up sometimes
Outrageous fees
Always the Number One in Express Logistics
Efficient
Liked it