Still bad with everything, customer service, communication, a lot of downtime! Use them at your own risk. My internet has been down for the past 2 days. No proper updates. Just apologies. And they never do anything to sort it out. When it is time to ask for payment they bombard your email with reminders but they can’t provide the service they take the money for.

Paid for subscription over 6 days ago and up till now no connection.. I literally call their customer service every day and it’s same response ..we will get our technicians to come to yours to check it .. haven’t gotten a call from either the technical team or customer care on this.If anything ever goes wrong with your internet better find an alternative cos their after sales service is non existent.I’m basically at their mercy I guess they will finally come whenever they feel it’s right to

Awesome network with great speed. Had little issues with the installation and engineers (which has to be worked on) but aside that, Ive had a delightful experience till now. Been on the network for a year plus and Im not regretting switching providers.

Great network with great speed. Please work on resolving issues quickly like you always do. The recent delay is not helping. I stay in Allen, Ikeja. But all the same, I havent regretted switching to Fob.

One the cheapest network for a fast and reliable speed!!! Online schooling has been smooth. Have you guys expanded to Owerri? My cousins need it too.

Speed- Perfect!! But please try to reduce the number of downtime🙏🏾🙏🏾 Yes, you communicate duly to customers but try to get it resolved quickly as most of us use the internet for work. But i must say, you all have been doing fantastic with the network delivered.👏🏽👏🏽

At this point I would like my money back. I’ve waited for installation for almost 20days now. I feel like a hostage. Wish I read the reviews before I paid. Even the positive ones have complaints in them.

This company has the worst customer service anywhere in this country. It will take weeks to get any actionable response from them. The engineers claim to come for installation/relocation at unscheduled times. I eventually sought an independent engineer to help with relocation of my modem within the same building. I have been trying to get an info from them for the past 2 weeks all to no avail. The heads of customer care/installation teams need to be changed. Fob08367

Optimum delivery and proactive customer service are integral to the success of Internet Service Provision. FiberOne Broadband limited fails emphatically in this regard. Service disruption resolution is not only addressed in a timely fashion, their customer service desk are not adequately trained to empathize and relay service disruption failures to their customers. I have utilized their service for over a year and it leaves a lot to be desired. Frequent downtime and a poor customer service desk (which isn’t toll free BTW) make this an option only for the desperate. I have learned my lesson. Don’t make the same mistake. I wish I could rate this half a star or lower.

Amazing speed!!!You guys are doing a very perfect and fantastic job..With this, more is achieved faster

A real slow internet. Whenever anyone wants to use it, it is very slow. Half the time the internet is down and the other half its very slow. Cant work properly using it. My friend used it and got it removed in a week because of how slow it is.Pity it even exists

Engage at your own risk. It is unfortunate as I have only been dealing with this company for a week but the customer service is down right horrible.Unscheduled visits for installation!Half done installation job!And worst of all Zero communication.The customer service is just there to apologize and not render solution so that’s a waste of your minutes as well.If you are brave enough to engage their services be sure they explain in detail their installation process so you do not find yourself in my shoes.Will definitely NOT be recommending them to anyone.

You hardly get a provider who sticks to their word of delivering unlimited data. Aside from the occasional downtime, Im having a fantastic internet experience. Good work guys.

I’ve used quite a number of ISPs but you’ll hardly get a truly unlimited plan. I do lots of gaming, office uploads and downloads. FOB to the world. Just work on your outages biko🙏🏽

An amazing Internet service, unlimited data, incredible speed and very, very affordable. The Internet is very stable and on the few occasions there were Internet downtime, I was notified via email by the customer service, whenever I buzz them on WhatsApp or Instagram, I always get a response and assurance that my compliant is being worked on. Keep it up guys.

Talk about strictly “unlimited” plans…FiberOne is your plug. No form of throttling in any way. It’s been an awesome experience😁

There is no month that fibre one isnt off on some maintenance tangent with down time effects. I cannot believe how brazen the organisation is to take money from people and rack up cumulative downtimes of up to one week in a whole month in some cases. Our estate forum is inundated with regular complaints i cant even keep up. I for one have sent emails and called severally for some sort of reparation but to no avail. I am seriously considering other options as it stands.

Terrrrrible network provider with practically useless customer service agents. Through out this month it had been one downtime or the other, the last one was 5 days straight and presently it’s another downtime with fake promises of resolution with no actual resolution.I have complained so many times that I do not get mails about downtimes and they say it ll be rectified but even that has not been done.I have had to leave my house just so I can work. No mails, no call backs just empty and useless talk.But they are quick to automatically send mails that the subscription is expiring… lol.. please let it expire as it’s extremely useless to me. After sending my service ID via Instagram as I was asked to, nothing was still done.I will not advise my enemy to use these guys because once you have downtime that is not a general issue, they would frustrate you on all sides with baaaad service.These people are just terrible. I wish I could rate 0 stars and put it on a billboard so people realize how useless they really are!!Fob04150I have called in for your Engineers to come in Friday morning… I hope this will be done as I was told.

A great company with massive potentials. The broadband speed is amazing, but i guess a lot is required from their customer service Department, the installation engineers also have to upgrade and know the value of time and appointment.

Worst serive ever. still waiting for my route for days . ur customer service is the worst when it come to delivery . still waiting for the router or send a refund if not ill sue the company for taking someone money and not delivering.

They have a very active network which I appreciate; although, some things need to be fixed. Asides those tiny issues, the network is great.

One of naija’s best ISP!!! Please when will you be getting to Apapa axis?? Have friends who require your service.

I got connected to FiberOne Broadband limited around March 2021, since then every month it has had downtime every month. Sometimes for 2 weeks on end. The customer service is nothing to write home about. This is the typical is coming syndrome. The continuous service disruption takes ages to resolve and so what you gain in cost, you lose in lack of service. Continuous downtime and a customer service desk with no clue. My service has been down over two weeks now, I sent live chat several times, called them, emailed them, zilch, nada. I would not recommend this network. Thank God I have another reliable network. Imagine if this was the only provider to rely on. Hum. I have learned my lesson. Don’t make the same mistake. Zero star should have been an option.

Good services and nice customer care center, start using Fiber one broadband a few months ago and I have been enjoying there services.

This is the worst Broadband provider ever… They are extremely unprofessional and all their customer service agents are scammers and pathetic liars. They keep telling you lies to get you off the phone. They mute you whilst giving your complaints; and they never ever put you on to a Supervisor or a Manager to speak to. They would always say they aren’t on seat or not available.I have been having internet/broadband downtime for 1 week and 6 days, yes that’s almost 2 weeks, when the downtime started on Monday the 6th of September 2021, I rang the technician Obed, who recently came rushing to add another extension for 60K, but when there was a fault, he stopped picking his calls, stopped responding to his messages, and he went quiet… obviously a fault to fix isn’t as juicy as a new extension/installation.On Thursday the 9th of September 2021, I rang the customer care and made an official complaint about the service and that’s when the nightmare and daymare started… I have been made so many promises, spoken to many agents like Cynthia, Kemi, Michael, some names I have even forgotten or mixed up with the others I dealt with a month or two ago since we installed this terrible broadband… Yes this broadband goes down at least once or twice a week and if you’re lucky, you’d get 2 weeks of interrupted service; however the internet drops so bad that your Netflix or YouTube would be buffering for 3-5 minutes before it continues on probably kilobytes before charging up to Megabytes. They sell 10Mb but if you get 4Mb at any given time, thank your stars.Today Saturday 18th September 2021, after several apologies and promises made, I spoke to the worst customer service agent called MIRA… Oh my goodness, yes I was irate; who wouldn’t be in my situation? Almost 2 weeks of no internet? A paid service, my subscription is paid till the 4th of October 2021. I had spoken with so many agents and they all never did what they promised to do.Mira kept muting me and would probably put down her headset because she couldn’t answer any of the questions I asked whenever she came back to the conversation. She raised her voice and was extremely rude to me, a customer who’s paying for a service that has not been received for 2 weeks.Mira hung up the phone on me. Yes she hung up…I rang back, you see, whilst speaking with several agents, I learned my phone number shows on the screen so they know who’s calling. Mira saw my number, pick the call and hung up immediately before I said a word. I rang back and this time around, no one picked up so I stopped calling…Who can we report this act of gross misconduct to? Who regulates a terrible company like this?I pray your enemy won’t go through this kind of hell and trauma FibreOne broadband has put us through in the past 12 days and counting…This is just a terrible company, terrible staffs, terrible service, and terrible experience overall…My Fob11967 - If there’s a manager or senior management reading this review…Thanks and God bless

Fiber one is the best ..... I’ve been having internet issues for a long time nowComing here has been huge forKeep it up 🙏🙏🙏❤️❤️❤️

Fairly good service but theres room for improvements. Customer satisfaction needs to be worked on

My wifi has been down for over a month but nobody has come yet to check whats the issue. All my neighbours connections are working but mine doesnt. All they tell us is the engineer will come tomorrow for sure. Thinking of getting a new connection instead of this.Id- fob12248

Very innovative service, their call center very prompt in picking calls. Just need little work with their service engineers

I feel this brand is arguably the best internet service provider in Nigeria with a very assisting and well groomed customer service... kudos

I was skeptical about subscribing to FibreOne at first because it was quite affordable,I subscribed anyway and ever since then I’ve been enjoying smooth and uninterrupted internet.It has even made working from home so easy for me.

I use fibreone in Abuja, great speed for your money & its truly unlimited especially during this era when information is really important

FiberOne broadband internet is the best internet so far, and their customer service they are very fast and reliable in resolving issues... I recommend 101%

Best internet provider in Lagos. You cannot exhaust it. Truly unlimited

Fiberone its a very good and reliable internet service and the customer service is superb. I really enjoy using the network

Its a good Service provider. You wont regret using it. Even though we dont have it here in kano but have heard alot about the provider. Please extend it to kano not only Abuja and other states.

So my brother introduced me to fiberone, I was skeptical but I took the risk and it paid off. My boss came onboard as well. Installation done within 7 days and since then its been blazing speed.

Fiber one Netwrk is one of the best so far ,we have been having internet challenges but since I came across fiber one everything became perfect and am still enjoying my fiber one greatly , I advice those who haven’t try it yet to try it out and thank me later

In a world where our lives evolve around Data and the internet, I would ALWAYS recommend FibreOnes exceptional internet broadband to anybody. Nice one guys

Untrained customer service representatives. They actually have no idea how to help out when the link is down. My Internet has been down for over a week now and they keep making false promises to have an engineer come over to fix it. I do not recommend using fibreone at all.

Its been nice using this network provider ...I love their services ...keep up the good work

Good services renderedCredible organizationReliable peopleFiberone broadband youre indeed number One

The fact that I get compensation for downtimes, Im cool with the network cos downtimes are inevitable. Speed is one leverage fiberone has. Highly recommend

Fibreone Broadband gives me VALUE for my MONEY. I no longer have necessary need for a DSTV subscription when I can actually watch YouTube and Netflix with a good quality network without any worries. 👌✌️

Aside from the installation hassle...my internet experience has been a whole lot better!! Occasional downtime due to cable cuts and all but mehnnn talk about good network, talk about Fiberone!😁

Fiber one broadband is the best internet so far… very fast and reliable👌👍✌️

I think the service is OK, but needs alot of improvement to get better.

With the recent developmebt due to COVID-19, FiberOne has made working from home stressfree for my family and I. I get to attend my zoom meetings, my kids attend their classes and we all stream our various programmes without buffers. Except for the few downtimes which is communicated and promptly resolved, Amazing service with improved and prompt customer service! 👍🏽👍🏽👍🏽

What a good internet service provider in Nigeria . Love u guys

Terrible experience for me,I wish I had come to the review session before subscribing.this people has the worst customer service ever!! zero communication on cancelled installation appointment,shifting dates as if the customers are jobless and dont know what to do with time. How do you manage Internet downtime plus bad customer service. Its so pathetic!

Usually the best internet service in nigeria . I love u guys

Fibre one is good, but customer service, delivery and follow up 🤦‍♀️ 2 is my rating. No wonder alot of people dont use them in Lagos. Some people will pick service over affordability.

Doing a very good job in the country , when I talk about good internet service , is fiberone broadband

It’s very fast and even very affordable at this hard times, no matter the circumstances it’s being attended too.

Fiberone Broadband is truly unlimited. I use it whenever I want to stream matches.

Don’t sleep on this, it’s as fast as they say it is. I’m quite impressed by the internet speed they offer.

The service has been great so far, I hope it remain that way

Fast internet that you can trust. Dont sleep on this people.

Bang-average service. Highly unreliable & inconsistent. My service has been inactive since June 9. Get this - it’s still not working despite daily call & text reminders.If you’re considering a new ISP I would advise you look elsewhere. If you’re like me, hopefully you grow a pair & bid good riddance to bad rubbish.

FiberOne is a superb internet service, depending on where their Fibre is setup, the offside of them is the period between when you contact them and when they actually turn your router on. This period is frustrating and is basically a test of your patience cause there will be lots of following up; however, when this is finally turned on, you’ll greatly enjoy it.Giving a 5-star for their network and 2-star for customer service and technical support.

FiberOne has been very good I must say... It never made me feel board surfing the internet

Fiberone is good for me in Abuja.I enjoy great value for my money

Fiberone is the best wifi brand i have ever used in my life...Faster than average and blazing since i am a pro gamer on youtube.I pay the 10K pack for 10mbps but most times it is around 50mbps - 100mbps..no other wifi brand i know in nigeria is close to Fibreone broadband.

The absolute worst!!!!!!!!! My internet has been down for how long now and it’s always promises that an engineer is coming but nothing. Everytime I call, WhatsApp, it’s just apologies and no results. Please save yourself the headache and go with another ISP.

Excellent service provider, good internet speed and truly unlimited.

Great network with incredible speed for a very cheap price!!! Who wouldnt want that!😌

Fiberone is really fast. Download has never been better

The most unprofessional people and the worst costumer service in lagos not recommended at all!!I payed on the 24th of May they say in 10 working days every thing will be installed till today (12 june) no one showed up.. I am called the office on monday they said that on Thursday evening everything will be done and today is Saturday and they never even showed up I requested to talk with a manager or a supervisor they said is not available and i kept asking to talk to someone authorized to solve my issue that the costumer service people couldn’t solve !!It have been more then 15 days now and now one showed up and they keep postponing the installation.I spoked to micheal,vivian,blessing none of them solve my issue and the sales guy(tobi) is not answering my calls since yesterday i told him i want a refund and that I don’t trust the company anymore cause if I didn’t do the installation and thats how they’re behaving and keep postponing they’re stuff what will i do if i had an issue later on after the installation they maybe will make me wait a month after fixing the issueAm requesting a full refund of 58kNot recommend at all !!

Its great using fiberone, I even get compensation for downtimes

Good decor. Nice office.Customer service on the other hand? Lmao.Plus the broadband service is poor. Still waiting for upgrade 24hrs after purchase

Very bad service. I dont recommend anyone to use it. I havent had interner for 6 days and each day they tell me engineers are coming to fix the issue, it’s been 6 days and no one came. Each day they lie to me and say that the engineers are coming this afternoon, it’s been 6 DAYS!!!

I have been using FiberOne for over 2 years . I will recommend this service to everyone . Best so far .

They are the best internet service have ever used . it makes my working from home very easy,

Updated review (July 2021).The quality of service has increased tremendously in the last few months.Data is fast and reliable.Horrible.This firm has no business being a service provider.Days to connect with a personnel to come to the house, days for the connection to come up after payment.This in spite of repeated calls to the customer service and to the staff.

I used fiber one broadband when I visited my cousin, I couldnt stop surfing coss its truly unlimited.

I struggled a lot with my old provider , ever since I subscribed to FiberOne , I have been enjoying endless streaming from Netflix, Amazon Prime .. keep it up guys !!!

Fiberone has been a saviour since I started working from home. Great internet service!

FiberOne is one of the Bad Internet Service provider Ive ever seen. very unprofessional, no consistency, nonreliability, highly fluctuated etc. No zero star thats why gave 1 star.

Good internet service, im not gonna lie about that, even introduced a couple friends and neighbours to the network.Very awful communcation when it comes to customer care centre. I dont know if you employed proper IT graduates or just graduates with any qualifications. Very unimpressed with a lot of feedback when they talk.Network is good, breaks once in a while, fast but not the best for gaming online but great for streaming and downloading stuff.

Worst service ever!! Worst costumer support, a total lie and promises, worst ever in Nigeria

I used to be a very active supporter and advocate for fiberone, I have recommended them to alot of people, but now I honestly regret doing that. Their services isnt even subpar,its non existent,and I most definitely would not advice anybody to get or engage their services,because you dont get value for your money.Its been almost a month since I had network connection,and I have called their customer care line everyday since then,when you call their customer care lines,its the same repititive rehearsed response I keep getting,how sorry they are and how the issue will be forwarded to their engineers and services will be restored.I spoke to an Anita,after I insisted that I wanted to know the true reason for all these issues,she told me that the reason for the network issue is because some of the residents in my area were migrated to another location,how and why do you migrate peoples services,without first informing them? She then reassured me that by the following day,services will be restored,that My complaint has been forwarded to their technical support,its been 2weeeks since then.I called the 2days after and spoke with another of their reps who repeated the same thing to me,told her I spoke with Anita earlier,she apologised as usual and said it will be forwarded to their technical support,I told her that the previous rep said it has been forwarded to their technical support,and she did not have anything to say,she just kept apologising,I deduced that it probably might not have been forwarded to any technical support at all,because if it had been,she would have said so,instead of apologising.I spoke with an Abel,who practically called me a liar, when I said the network is not working,he said but from their end its showing that its working,this is a network that hasnt worked in weeks,and at the moment I spoke with him was blinking a red light and is still blinking a red light.The I spoke with another customer care rep whose name I cant remember at the moment who asked me if technicians has been to my place and I said no,said a technician will be sent,I am still waiting for said technician.Sent several mails,and it got to a point they stopped replying my mails,until I sent another yesterday,and as usual they replied with how sorry they are.,what they expect me to do with these apologises I do not know!I called yet again, a customer care rep picked,kept me on hold for several minutes,then hung up.Fiberone broadband is beginning to run a scam.I would never recommend fiberone to anyone,their service zero,customer care zero!..Dont even get me started on how they just increase the subscription fee without any notice, you want to renew your subscription for the month and you get to the platform,and Bam!! Its been increased!I most definitely do not recommend Fiber Broadband to any body. Please do well to find a better Internet service provider that gives value for money, and cares about their customers satisfaction.They have lost a customer in me!

This is the worst broadband service provider in Nigeria... I am a new member who signed up on the 18th of March 2021... the max residential speed they offered was up to 10Mb up; after doing a speed test, I got upto 8Mb up and upto 7Mb down.On the 11th of April, I got an internet outage and I’ve still not had internet connection since then...Today is the 30th of April, 2021 and I still haven’t been able to use the internet.I have a renovation and internet cables were cut. I rang the customer care and have spoken to Mira, Princewill, Kayode, Omotola, Olawale Bamidele, and today; Michael Samson... All they do is apologise and assure a technician would come to my premises to fix the cable cut. I was advised it would take 24-48 hours which expired yesterday (Thursday) as I lodged this request since Tuesday 27th of April...This is extremely unprofessional and very annoying; nothing seems to be happening and I’ve been told there’s another outage in my area (GRA Ikeja) and no technician will come fix my cable cut until the outage is resolved; but no one knows when that will be... until then I just have to continue wasting data from my phone to tether internet...This is ridiculous service I’m getting from FibreOne and I’ll advise new customers to beware and stay clear of this ripoff company.Service ID: fob11967

I have been using Fibreone for years now and I recommended it to a lot of my family and friends but I regret doing that.Their customer service is the worst you can ever interact with.I have had a downtime for 2 weeks now and it still isnt resolved. I have called them every day (apart from Saturday and Sunday) and all they have done is apologise and tell me they will escalate the issue and still nothing has been done.This morning I called and spoke to a woman called Faith and she gave me the same unhelpful and rehearsed response and I told her that wasnt enough for me. The phone cut off and I called back and got the same Faith. Told her I wasnt satisfied with their promises of escalation and asked her to connect me with an engineer so I will follow up with him or her directly. She said she wasnt allowed to do that and I insisted that she give me a direct link with the engineer. This Faith cut off the call and I called back 4 times. Each time, it would ring for a long time and someone would pick and drop it immediately. I was determined to speak with them again and continued to call. After the 4th time, a woman called Mira picked the call and gave me the same unhelpful and rehearsed response. I told her that my case had been escalated more than 10 times and she said it wasnt escalated until 2 days ago. This means that those reps who promised to escalate didnt and when I pointed this out to her and told her that if they didnt do it all those other times, then why should I trust that theyd do it now, she didnt have an answer for me.I asked to speak with someone higher up the chain who could help and she said they have no one which means that fibreone doesnt have a structure for customers to lay their complaints when the first level isnt able to help.I asked when I could call to speak with someone else and she said she couldnt tell me because she can only speak for today and not tomorrow. This again tells me that Fibreone has no plans for their customers.I know they will not sort out my problems today or in this week but I have resolved to escalate this as far as possible. This isnt the first time I am experiencing this for Fibreone but It will be the last because they have lost a customer.I do not recommend Fiberone Broadband to anyone. Please find a better Internet service provider that is efficient and cares about their customer experience and satisfaction.

Terrible process, rude sales, un-equipped customer service. This is endemic failure top (at senior leadership and process level) to bottom.I chose fibre one because my friends had it, I wish Id asked what the interaction experience was because honestly, mine has been unpleasant.1 - no clear communication or time frame with regards to installation. They expect to you to wait till they want to show up (months and they show up randomly).2. after 9 months, internet is not working, customer service personel may be pleasant on the phone to talk but they un-equiped, they cant schedule an appointment or communicate a schedule of when engineer will come to resolve (diagnose, fix) the issue. The engineer randomly shows up at my house unannounced (multiple times!!! ) and call my phone asking to let them in. - Who does that these days (people go to work and are not at home)? It must be expensive, inefficient, frustrating and futile for the engineers to just turn up when no one is around. The engineer has come 3 times now, cannot fix or even tell me what is wrong. All fibre one SENIOR Management needs to do is get their processes in order. SYNCHRONISE and stop frustrating your staff and customers.

Good and affordable service

The speed is awesome.Truly impress i must say.

Greate internet service in Nigeria

Its the best so far, so fast and reliable

Seamless payment system couple with affordable fast internet service.

For someone who is a heavy internet user, changing my ISP to FOB was one of the best decisions I made this year.Although it took months to get them to agree to install the service in my apartment because according to them, they didn’t have coverage in my close (even though they had on the Main street); the quality of service has excellent.I have had no need for a backup service provider and have been 100% reliant on FOB. The internet speed has been fast and true to their word, I have been able to stream videos with little to no buffering.Hopefully the service will remains good for the foreseeable future.

Nice work in Nigeria , one of the best internet service

Ive been using Fiberone in Gbagada since July 2020 which is 10 months now. I have to say they are fantastic. I hardly experience downtime...maybe once in two weeks, but it doesnt happen every month. The internet is fast and reliable for streaming, downloads etc. Coming from Tizeti here in my area, fiberone is mathematically 1,500% better. I calculated it.... in my area oh.I also have a battery for the wifi which I purchased separately so it lasts basically 24/7. Its more affordable than its competitors and its pretty fast. I should also add that their customer care is okay...they reply my emails and pick my calls on average between 1-2 minutes.I understand that speed may differ based on location, but here in Gbagada, its fantastic.

This company will make you sweat. I paid for services and after 3 months they didn’t come for installation. Their customer service is extremely poor. Their Engineers are very uncoordinated. There is a disconnect between all the workers in the company. I will not recommend this company to anyone.

The response to complaint is zero, non challant attitude and unresponsive

Amazing service I must confess👍

Good internet service keep it up

One of the best internet service in the country

Good signal but their customer service is pretty bad..

Nice internet service so far in Nigeria

A gr8 and the best internet service in Nigeria