Leave all that bank of the free rubbish. When you are in a real issue (caused by Kuda if I may add). They will leave you hanging. They are not optimized for branchless banking. Whenever my issue gets resolved I am closing my account.Side note they have been promising debit cards for 2+ years now. That is a huge red flag. Use them at your own risk.

Kuda is amazing, I’ve been using the bank for awhile now and believe me the experience has been amazing. From the free 25 transfers every month to seamlessly transactions. Although I will love them to improve their customer care service. They should make it easy for customers to report issues and also give follow up feedbacks that way the customers will be rest assured their complaints are been looked into.

Well the customer care is fantastic, I was in and out in a short time and my issues were totally resolved

Kuda has been the best bank outta all the financial institute that I bank with. To all the people who says the customer care number isnt going through heres a valid one you can call 01 700 6217 and be rest assured you will be connected to an agent and your issues will be attended to.

Let’s leave the hype and marketing strategies aside and talk about what’s really been done. It’s Hard to reach these people if you have any complaints … Both via chat on app, guess what their customer care number isn’t reachable.. It’s stated emails get responded too within a week.I received money in my kuda account this morning immediately the money enter they reset my account the bank I’ve been using for the pass 3 money and I can’t see to talk to these people to rectify this issue . I don’t trust an organization that can’t receive feedback easily.

Easy to bank with and easy to use their services, can be much better with response time to complaints.

Customers that we referred to using the platform have been happy of their experience.

Kuda when it first came out was a bit ahead of it’s time I opened an account I left it for like a year plus. Years later I reset my password and I’m back in action that’s actually a dream come true cause every other bank would require a credit to reactivate the account.The interface is simple and easy to understand so even if your not to tech savvy you’ll be able to find your way around. Transferring between accounts is lightening fast and balance is updated once you refresh the page. I chose Kuda above most of the apps I use because their spend to save is actually customizable so you can choose if you wanna give yourself something back too. I can’t tell you how many times I’ve panicked with other spend to save accounts debiting me at midnight 😅Have they improved yes! The issues most people have is resetting password but sometimes it does show up but goes to your junk mail depending on how times you hit it as most emails will judge it to be spam because of the frequency. I actually had a delay issue but mainly because I didn’t know where it actually went to until I just said let me check junk. Another point and this is for Apple for some strange reason some generated passwords are not saving when you use the option onlyIf you customize the password and then manually add it to the manager.Overall it’s a good bank with a good cause.Standard Chartered, Access Bank, GTB, Kuda, Gomoney, Mynt, and Zenith you can never be disappointed By Gods Grace

I love this app, I just hope it continues this way, very easy and strees free

This is a transfer I did on my Kuda. The receiver never get the money and Kuda won’t replay me. Their number remain switched off. This bank has put me in trouble oh my goodness. Please how do I take action against this bank someone please help me

Let’s leave the hype and marketing strategies aside and talk about what’s really been done. It’s HARD TO REACH THESE PEOPLE IF YOU HAVE A FAILED TRANSACTION… Both via chat on app, guess what their customer care number isn’t reachable.. It’s stated emails get responded too within a week. I have a failed transaction that I have been debited for and I can’t see to talk with these people to help reverse me money. I don’t trust an organization that can’t receive feedback easily.

You guys need to work on your customer care service. For over 48hrs I reported a double impact debit due to the banks network till now none of them has reached out.I need my money refunded. I dont care how you do it. No rapid response team at all. Now beneficiary blocked my every means of reaching him and kuda bank is sleeping....what a shame!

The customer service is one of the worst I’ve experienced in Nigeria. It’s horrible. I advise you not to use their cards for any POS or online transaction because they won’t respond if there are any issues.

Pls I have an account with Kuda bank,and I can’t access it anymore pls can it be rectified pls thank you

I was debited 96,600 that was suppose to enter my spend and save, he did not enter, and I have been complain for days now and still know response from the bank, I will be coming to the headquarters by next week, if that is the way I can get my money back.

As this app fine reach, na support kill am.This apps support is non existent, please don’t download. RUN!

Just simple banking without any complications. Plus I love the fact that services are free and you can easily get a loan too. This is how all banks should provide service for their customers. Kuda rocks!!!

I dont have a good experience at all, they have the best unreal a d unreliable words such as we are on it, 12 days Maximum, its been escalated etc

Customer care from this bank is just zero good God like I havent seen customer service in any other services poor as kuda bank if you experience any problem you are on your own.

I have a problem with my Kuda bank account,I lost my SIM card to receive an OTP code how could I get my account login back

Customer care service is the worst. I dont even think they have a customer care service to begin with.

True true Kuda is the bank of the free. If there was a 7th star to give Id gladly do so. Ive had no major issues since I signed on. They may need to plug in to payment services here and there but thats it. Ive been reading other reviews and Ive concluded that the current Nigerian system has kept many bank customers in bondage. Live freely with Kuda biko.

I cant do any transactions from my kuda account

It Is very poor of you guys KUDAI was told to link my bvn I have done that and I haven’t been verified since

Since I started using Kuda Bank transactions has been stress free. Good customer care support, user friendly bank, and zero cost to transact.Everyone should own an account with KUDA BANK today!!!!

Please avoid Kuda at all cost and thank me later. Horrible customer experience, transfer success rate of less then 40%. Just a bad overall experience.

I downloaded the app for the first time today and I tried signing up but it told me I have already joined kuda when technically I haven’t and sadly there’s no option to even try to rectify the situation I just cannot sign up because “apparently” I have a kuda account. Since y’all don’t want me let me be going

They are scammer, they scam me, they waited till I top up my account and steal my money

A friend convinced me to try the kuda app. I tried inputing my BVN, but that didn’t work. The customer service section in the app isn’t working as well. Giving this a try was a waste of time & I regret it.

Kuda is the most worst bank ever, I tried removing all my funds on my alat account because I don’t have the app anymore and I have the card saved on my kuda, now you have locked my account without any explanation. Please I need to be able to use my money.😢😢

Kuda’s support is terrible in fact non-existentIt’s so sad for bank that has a lot of good things to offerIt’s baffling how customer service is taken with such levity 👎🏼

Poor customer service. Ive been trying to get a transaction rectified since yesterday but the customer care service has not been helpful. They take hours to respond and when they finally answer you, they will say nonsense. You people are putting my 28,000 naira at risk and I wont forgive you if I loose that cash.

I don’t still understand why a bank popularly know would not have a proper customer care number one could reach, I’ve been contacting Kuda since the last 4 to 5 days now both on their app and by calling their phone number but not going through….I have been trying to reset my transaction pin so I can send out but they have not been sending any reset messages to my email, ok now that they have disabled my transaction pin and asked me to contact them either by app or phone call I’m unable to reach them through any one of them…Please do something my funds are at stake

Kuda bank hold my money 70k without finding any resolved and now I need my money kuda hmm you hold my money and I need itAnyone who know there headquarters should please comment to this

This online entity has suddenly locked some of us depositors out of our accounts without any explanation, thereby rendering us untold hardships.These people are notorious for not providing customer care satisfaction, by always referring your complaints to bots that have limited explanations. Every attempt to call some MTN number they use for customer care leads you to a brickwall. Can people please draw attention to this anomaly to avoid any impending disasters that might be looming from this awkward situation?

Worst bank ever... new customers don’t fall in ooo... you’ll regret even the phone on their website is always switched off there’s no way you can communicate with this stupid bank

Seriously they need to work on the customer service and they need to have branch to be located across the country

If there is a zero star i will have definitely given Kuda bank this, worst customer service i have ever experince, more like when a ponzi scheme shutdown, no feedback to mail 4 days now, no reachable phone line, please if you are serious with your money stay away from them until they decide to work on their customer service.

If you are planning on using this app please don’t if you value your money , I have sent about 10 complaints and tried to contact them about a failed transaction but no response at all please do not use this app if you value your money

Giving one star does not mean you are good your customer service relationship is very poor. I have a dispense error issue since last Saturday and this is Wednesday am yet to get a good response from your I have made a complain about it no response from the customer service even your so call customer service line is switched off if I dont get my money in the next 24 hours. I believe you know the power of social media I will not say more than that. Thanks

Best bank to bank with, enjoying the free transfer hope you guy stay for long

Hello scammers that is called Kuda, I have been complaining that my account was sign out automatically since last week Sunday yet you people didn’t not do anything to, please I have plans with my money and it’s getting late for what I needed it for, your workers is zero, customer service zero, if you didn’t not resolve this issue I promise your company will run down in the name of God shameless people😡

Kuda suddenly locked my account without any explanation, thereby rendering us untold hardships.These people are notorious for not providing customer care satisfaction, by always referring your complaints to bots that have limited explanations. Every attempt to call some MTN number they use for customer care leads you to a brickwall. I also contact the lm through the email address, they haven’t answer me since Sunday now,...... I still have money in my account but it’s of no use because they’ve locked my account without any reason....... Can people please draw attention to this anomaly to avoid any impending disasters that might be looming from this awkward situation?

If it is possible to rate it zero i will gladly do thatkuda give me back my money if you dont want to regret being a bank

Ah-mazing!! Everything about Kuda is top notch. Your money is safe and protected. The Customer Service team is the best Ive ever interacted with. The app is fast and easy to use. Kuda Bank is here to stay. Jump on the train!! 💜

I have never seen a worst bank as this Kuda Bank. This is the worst bank ever..I can’t login for the past two weeks now and my email and password are correct . Even if you chat them up they won’t reply you and when they do, you tell what your problem is, they won’t find any solution to it and you will have the same conversation with another person Again and and again every single day.. you will be repeating the same thing as your previous chat will wipe off and you will have a fresh conversation with another person without solution.. so annoying app. I’d advise you don’t keep al your eggs in their stupid basket!

Terrible customer Service, one of the worst customer services ever. Terrible Terrible Terrible

Hello this is Opeyemi, I have an account with a kuda bank and there was a money transferred to my kuda account and I’m trying to withdraw the money they were asking for a bvn number and I don’t have one... please how can you help me to get my money transferred from the account please

Who is in charge here.. your app isnt letting me log on even when my password is correct and Ive been calling your customer service line its switched off... Im not here to joke o somebody should just respond to me immediately

What’s happening here pls for some reason I can’t login

The app moves like the speed of light.

Great Banking App with Zero stress.

Kuda has been one of the best decisions Ive made since 2019. Its been an amazing journey so far with them. Their customer service has been second to none. I have no regrets.

Cant do any transaction without bvn. I sent it no response for weeks now. Cant even load airtime on my phone. Your customer services are poor. Just do whatever you need to do do as to get my money out of your bank

Kuda bank needs to work on customer service. You almost cant get any issue resolved.

This app is good but their customer care service is the worst . Now I have money in my account and I can’t make any transfer or transaction with my account . I have tried several means to reach their customer service no one has returned my email nor call to help resolve the issue .

This Kuda is rubbish. There is not customer care number, infact you cannot reach them on phone by any means. I transferred money using their virtual card, the money disappeared,,till now its not in my Kuda account and it was not sent. I have been trying to reach them, I have sent several emails because no phone number to call, yet no response. Return my money!!!!!!!

Since I joined Kuda bank it has been Pains and Regret. Please be wise. This bank has no Presence.

Kuda has revolutionised Nigerias banking industry by creating Nigerias foremost digital bank, with a seamless experience and customer-centric values.No paperwork involved (all processes digitalized), and free banking services, across the entire platform! Kudos, Kuda!

My kuda was locked I tried reopening but I could not I also tried calling you but you don’t pick up since last five days

Its a nice bank

This bank has the worst customer service.No account manager.Only one number always switched off. They only have one robot that relies you saying my human colleague will connect you but then nobody contact me ! I simply want to upgrade my account but 6 months now no solution!If it’s a normal bank I just need to go to the branch, do it with my account manager.But with kuda they don’t have a branch. All is online to save cost.I don’t know how cbn should still allow this bank exist.

Very Bad customer service. No improvement

This App is Good .... but on Saturday one of my friend send me money into my kuda bank 30000 Naira but the money didn’t reflected in my account... he also sent that 30000naira from Kuda App.... please Kuda owner and co... help me retify my account I bed you in the name of Good ooooo

Their customer care is very slow and useless, once your money hang then you have no where to rest your shoulder on, avoid this useless people ooo

I want to do Name correction and also Add my BVN to my kuda account please help it’s not working for Like a month now

Worst service. Bad in responding to client. Lines always switched off... Tufuiakwa

Lovely experience so far, has the fastest transfers I’ve ever seen ✅✅✅

Based on the numerous negative feedback on your review I would not risk my time and money with you guys. At least for now.You can do better than this😏

From all The negative comments I’ve read, which isn’t suppose to be there if you’re as good as you say you are. My conclusion is that your bank, the app, everything’s a scam. Period.I downloaded the app, and the app is horrible too....has major issues. If you really were a bank and a licensed one at that...all that won’t happen. Thank you for wasting my time...although I was smart enough not to waste my money too...

It like a scam,they first give you privileges but later took it away, I just hate it now,they trapped my money in there

Dos people with negative comments i think you should check urself....the bank nd d app is good

My account get locked with no reason been calling and texting there customer service I got no reply from 😭😭

This Kuda bank has make everything easy I havent had any issue with them since using it, only i that they dont bring me other bank to transfer to just Kuda to Kuda account, they should pls work on that .

Worst bank ever... No customer relation of any kind. I regret using this bank

This is a nice banking app. I wish to advice that you people should provide an API to enable website Integrations and people can also receive money in their website using their cards online

You need to unlock my account I asked you to help me fix my complains not lock my account you need to really unlock my account I need to get my money out of there please unlock my account

They are scam they stole my 64000 from me and i want my money back I saved my school fees to Kuda now I want my money back they aren’t giving me they are scammer like mmm be ware

I can’t login into my account is telling me wrong information what kind of nonsense is this and I try to contact the customer service it telling me you guys have gone home please find something to do for me am fed up with all this

I withdraw to my kuda bank from payoneerpleas I have not received the payment in my kuda account

Extremely poor customer service

Efficient and swift banking services. Highly recommend!

Please how can I get my money out your appYou aren’t verifying my bvn and I need my money urgently

They give such quick response compared to other banks. Plus I loveee how they notify me about stuff.

This is not a Bank, my money is frozen in my account.. I have sent more than 6 emails with no reply

Best bank ever they also need to work on ussd code

I was sent 49800 from a gtbank customer almost 24 hours now and i cant get it in my kuda account. i have done everything to resolve it but they wont just answer me.

I dont have access to my bank. Its refusing to login and I have money in there. Abeg you guys should do something before I faint for una

A bank with a difference. Good service is their DNA.

Best banking experience so far.

❎❎❎ I dont recommend this digital bank to anyone thier banking service is so poor and you will find it hard to resolve transaction issues with them as they have only one customer care number which is mostly switched off and thier physical office is locked which makes thier reputation suspicious. till date i still have my money with them which they havent refund and they keep giving me different lies.

The location can be easily located.

Great solution providers. The savings platform has been really helpful. This is a futuristic company with customers best interest at heart. Keep it up.

Great services!!

I find it very easy banking with you hope it last

I mistakenly transferred more than my limit and it got rejected,but this kuda app doesn’t wanna refund my money...

After 3 months I am still waiting for the bank to close my account. They keep responding that they will close the account in 24hrs but they never do.The last straw was a comment from customer services, she (Norah) told me to just uninstall the app and that I should be fine.In 2019 has this bank not understood anything about privacy, GDPR compliance?3 months down the lane and this bank has still not closed the account and they still hold my personal information.I have no other option but to file a complaint against this company, EMI, bank or whatever it is. I am surprised if Kuda has any kind of licensing for this activity. You cannot rely in these people.

My bank

The bank have been holding my transaction for the past three days and I havent see any changes yet I think they are nothing but scam

They have the best banking services I can dream of...