Most people in the HVAC industry who start a contracting business come from the field. Most are highly skilled technicians with experience in servicing or installing HVAC equipment, but how much business training do they have? How much business training do you have? Many have had good mentors along the way and those that make it through the first five years have learned survival skills. How many people really spend the time or the money to get business specific training?Think of your business plan as a living document that you review four times each year or at least twice per year. It’s a fluid document that you can adjust as your company grows. It helps you stay true to your goals and you can use it to help you decide whether or not to invest in or become involved with a new area of business. If your business plan had you going in one direction but you find more work in another direction, the business plan can help you evaluate the new direction. If it’s profitable and you enjoy doing that type of work, you can always adjust your business plan. If not, steer back to your core business and move on from there. Without that business plan as a guide, you might not get where you want to go. As Yogi Berra said, “If you dont know where you are going, youll end up someplace else.

Difficult to understand how a business will be this unresponsive to customers situation; wildly off the mark - not keeping to the specified delivery timelines after almost full payment had been made, failure still to respond in an appropriate fashion to evolving issues and definitely lack of professionalism including poor customer orientation.