Seamless delivery...Smooth flight.New management, no delays.

Not perfect with tings all the time, but the best in the air. Anyday, my preferred choice.

The phone numbers are not responding sometimes it’s ring and no body answers , in a place like Lagos where traffic is a problem companies should make use of their contact services very well, I have been trying to make a correction, I couldn’t reach them because no means of communication. God what’s is the problem of this country self ?

Good air line to board. Accurate time scheduled

Arik Air line is located in both MM1 and MM2 ....there customer service is quiet slow......

U can never go missing with the google map

This is the worst airline ever in the world. Flight was meant to be 7am today, 6/06/21 from Lagos to Port Harcourt.. It was shifted to 11am. We were on the queue by 10:15am when they said checking in has closed that we were late. Check the time difference, 45mins and they claimed I and 17 others were late. The Arik manager threatened us to do outer worst. His name is Collins. While we complained and ask for the right thing to be done, he said he would ask his security to throw us out. I have never been so embarrassed in my life. I promise to upload the video of the embarrassing incident and also promise I wont use Arik Air again. They are fraudsters!!!

The standard has dropped drastically. They did not serve refreshments to some guests during customer service week.

Arik airline services is great, no lapses and always care for their customers

Personally, I love arik but they have some setbacks. was traveling to Lagos from Accra and they rescheduled my flight about 4 times, Was originally scheduled to leave at 8:30am, got a message on my way to the airport stating it has been rescheduled to 12:00pm. Like that wasnt bad enough, they rescheduled it again, twice!. Finally left Accra around 11:30pm getting to Lagos around 1am.

Their isnt much to say about the airline as it is a shadow of what it was some years back. It now plays in the local routes.

Just want to say a big thank you to Arik Air airport staff in Port Harcourt International Airport working on Wednesday, 10th April 2021 for their much appreciated assistance. Well done.Akin-Tunde Ademola Odukogbe

Its was easy accessiable but not problem solved attendant and high service been render to some people instead of equal treatment

Arik Air Limited is a very wonderful atmosphere with top notch hospitality

Crew was fantastic; travel experience was good. Kudos

You should change your contact numbers as they are not responding, and please specify the terminal properly, we cant be running on puzzle to locate which airport terminal arik operates

Just booked a flight online now and was debited without the ticket being issued. i tried to reach customer service to complain but the number is not going through. how can this be happening in this Century

You were once the pride of West Africa. You shall regain your lost glory.

A reliable and organised gas station.

Serene and quiet office locoation

I got 2 tickets to Fly Benin to Lagos and unluckily it was on the day their staffs decided to go on strike. Dec 3.I had to use the bus with my sister.This is March 2, they are still refusing to refund my money after writing letters, filling forms and sending them bank statements...

Nice appearance

This is the worst possible flight you can take in Nigeria.No regard for your time or life.I absolutely do not recommend

Get information about Arik flight booking... Great customer service

So far I have had two horrible experiences with airline, the first was when I could not find my allotted seat on the plane and instead of helping with the the issue, the air hostess rudely told me to find somewhere to seat even though she saw I had a restless toodler with me.The other is a refund matter. Due to the pandemic, the airline canceled all flights, promised to give me a refund, however, after six months I am yet to get a defined date on when to expect my refund.When I told my husband that I was booking a flight with the airline he laughed at me and told me that I had “entered one chance” . I can’t even complain to him about this issue. By God’s grace I won’t be stranded enough to book another flight with the airline.

Parking lot available with little to pay

A nice place

Terible refund policy, I got debited twice , I was given two tickets instead of one, I have asked for a refund or a re issue of the other ticket , its been 3months now and no response from them, very terrible customer service, no, not terrible, I mean no customer service at all. Rubbish.

Clear terminal & easy to access

Nice service

It was great

I wish there was a way I could give you a zero star, that is what you really deserve , you canceled my flight and promised to refund me when I sent you mail up to five times and calls also, you saw my email , you read them and yet refuse to refund me for how long now ,for five months or so please ARIK AIR please refund me my money or so help me God I will embarrass yourself and I, just wait I’m coming to your office as you are rubbing off a corper like me , no problem we are all crazy Nigerians

Good reception and services

Great Customer Experience

They disappointed me by canceling my flight. Infact 0 star

Nice airline with bad management

Our plane had a humming sound all the way which was scary .

I bought ticket online n was debited twice since the 7th of August, was told to wait for 40 working days to get a refund, till date no refund yet. This is just a terrible and mean experience.

Arikair is trying

Ok,, but

A Nigerian owned airline, one of the few that operates international flights. The service is always tipsy turvy with numerous flight delays and cancellations. Theyre improving gradually, hopefully they would maintain the trend.

Flew Arik recently out of Lagos. The outbound trip was quite nice and surprisingly without delays. The touchdown was also smooth. The return was a bit bumpy and the touchdown was very rough. Flight crew were however friendly and cautious. If possible, Id suggest they work on reducing the time passengers have to wait on the tarmac before shuttles come to pick them up and more interesting inflight refreshments.

Good company to work in

A good airline to travel with in Nigeria as at the time I visited but not sure about there services now if is still the same.

Nice place but they need to work on their refund turn around time

Arik Air limited service is comfortable, feeding, maintenance, welfare of staff and maintain accurate time.

Arik is obviously improving their services compared to 5 years ago. They are more on time these days.

The Services is manageable

Look has improved. But the airline is terrible at flight schedules. Had a flight to ABJ for 5:45pm. Then they send a text by midnight changing flight time to 4:45pm. Only for me to get to the airport at 3:30pm to check in and that was I was told that flight had been postponed to 6:45pm. I mean.....if they could text rescheduled flight at midnight. What happened during the whole day into 3pm that they could not send another text? Bunch of jokers!!!!

This is a very large complex. It seems to be the airline with the largest office space here at Murtala Muhammed airport. This is their headquarter and where they run routine aircraft maintenance as well as other administrative functions. For obvious reasons, entry into this facility is restricted to only essential personnel.

Its a very good airline, they are quite reliable

Cool guest reception protocol.

Could do better with their customer service operations.

Pilots are quiet experience and the safety level is high priority

Fantastic

Arik Air is one of the largest Fleet Private Airlines flying Commercially in Nigeria.

Im an American married a nigerian, its just sad how Ive been calling customer service, every time you placed on hold hoping someone will answer they picked it up then hung up. The owner needs to bring his staffs to America for better high quality training. And I wont mind coming down and train them about customer service.

Their attendants are fast

Good airline

Well organized environment.

Great

This is the worst airline in the entire country. They have become so good at delaying and cancelling flights without notifying their clients. Calling their helplines will yield no result and where you, the client, demand service, they will cut the call on you just as one Tunde did to me this night.

Safe and reliable. The most preferred airline in Nigeria.

Checking in was smooth, however, long queue on the morning flight and became a rush as the flight time approached. Hence, takeoff was slightly delayed but the whole experience was okay overall.

Nice structures. Friendly reception.

A good discount should be extended to akokites and other universities in Nigeria... Yes or Yes?

Arik has improved. More efficient, friendlier staff however they still have delays.

Synonymous with flight delays and leaving on past glory

Great

Not much to say. Good aircraft but time issues are general for most airlines in Nigeria.

Actually one of the best airlines in Nigeria, but they seem to lack in time management skills.

Well it among best airlines in Nigeria and I think their service is OK

Just the best airline Ive tried

Its a nice place to work in order to gain more aviation knowledge

Safety airline

Worst airline Ive known!! Please be careful before booking a flight with this airline, theyre all bunch of thieves! I booked an international flight from London Heathrow to Lagos, flight scheduled for 15th pf March 2017, I never knew they had stopped operations from UK as the website didnt state so, so I went ahead and book. All for them to send me an email only 2 days before my scheduled flight date that it had been cancelled. Refund?? Im still on it, I havent received a penny back. But I assure them I will get my money back even if I have to take legal action against them!

I will have to say this is one of the worst airlines. We were to travel from Lagos to Douala and we were not notified that our flight was cancelled until we arrived at the airport.They could not even book us another flight BUT changed our flight to the next day.

One of the best flights and service to Lagos. Theyre likely to delay you (significantly) but they will deliver regardless.

Love Jesus Christ and God bless u

Though they have disappointed us in the past, we still trust them.

Arik airline is indeed the worst in the industry. The poorest of customers service. They always dont have enough fuel on their planes. So whenever they are loading up passengers they always turned off the air conditioning system. Anyone who is embarking on an important trip should not consider Arik as an option at all. If your flight is cancelled for any reason, you dont get any notification plus you are not rescheduled for another flight. Worst of it, you can remain at the airport for 3 days without they coming up with a solution for you. Funny enough, they still have not refunded back my money for cancellation of my trip. They keep telling me to wait and its almost a year now.

Great

Poor online management. People pay for tickets online and may not get it. Poor online booking service.

Well organized airline.

Is so unbelievable that a big company like arik air cant work on there payment process booked my ticket the money was deducted from my account but they didnt confirm my ticket and for more than a week they are giving me excuses that they are waiting on email from the team working on it and my flight is for tomorrow evening ......please what kind of airline is that....is so disappointing that an airline that big have a communication problem between them and is taking more than a week to fix a problem that small....am really disappointed

Not too bad.

My experience was horrible. My first time purchasing a local flight ticket. I bought it through wakanow to travel from Lagos-Benin during my visit to Nigeria from the US. The plane picked us after 3 days of rescheduling and took us to a stupid terminal waiting for fuel for 3hours until I knocked the cockpit door and the Pilots themselves looked so tired and fed up. They literally asked him to take us there to waste our time so that they can cancel the flight. Which indeed was cancelled. Thanks to Aero contractor that I initially ignored as I thought they were too cheap. I ended going with them the following day with no delay in any process.We got out of the plane after it was cancelled with no single soul to talk to at their counter.if a flight is cancelled, at least talk to your customers what next and make them want to come again or how they will get their money back. I was disappointed with their service as I was thinking of using them when I bring my family home. Can you imagine that? My job takes me in the plane every week in the US and hasnt been through this horrible situation ever. I got my money back after a month of flame emails everywhere to wakanow with less that I paid. Still waiting for the reason they dint refund my full amount.

Was the best airlines in Nigeria. Currently under AMCON management

Customer service very poor. But good cabin crew and air planes

It has the best air line travel system in Nigeria.

Very comfortable office space

A top airline in Nigeria, keeping Aviation alive

Best local air carrier in Nigeria

Great airline, courteous staff

Horrible Experience

For Flight booking, and rescheduling. conducive atmosphere.

The service is really bad now

Great place to be

Best airline in Nigeria

An Airline with consciousness for safety.