I think the young Man at the other end of the phone must have woken up on the wrong side of the bed today. He was sarcastic and condescending needless to say rude. All I asked was the procedure to determine if my laptop power adapter which doesn’t work is under warranty. Customer service today was terrible. Calling back to ask which mail I should send required documents to....customer service blocks my calls I waited for a time then called again same thing. So I sent a text asking him to call back (following due protocol) he hasn’t till now. Customer service has not helped an Hp client and is wasting my precious work time

I think they are good. However, asking customers to move their equipment to the vehicle by themselves was not so good. I think there is need for them to create a unit that will be handling that, even if the service will be paid for .

They have good customer service but they need more knowledge of handling equipment and confirming part availability before payment.They broke the tip of my laptop battery, their engineers are not careful enough.I transferred money to their Citibank acct for a laptop part and now they are telling the part has gone obsolete, arent they aware of that before they told me to pay? It is weeks now and am yet to get a refund from their Citibank in America. Until my refund is made, I will then come back to this review and erase it.

Quite professional service delivery. The Authorised Service Centre run by Hinckley Group caters to all hp products - desktop, laptop, printers, scanners, servers etc.The Centre has knowledgeable technicians who will resolve most, if not all; issues you may have with your equipment. The reception area is quite friendly - managed by warm individuals who attend to customers queries, respond to calls and provide assistance. Services may seem pricey. However, you are certain of getting genuine hp certified spares.I changed my laptop battery and it was a nice experience.

Am very amazing for the wonderful job your Lekki branch did for me and also very excellent service that was been giving to me, am very overwhelmed and I will still love to come by other time.....

Good customer service, and you can be assured of quality repairs and replacements for HP products. Though its a bit pricey

They gave me an instant professional service. Top notch. Husseina is an amazing person

I got a prompt response but didnt know what the serial number of my device is. Then I forgot to look it up and reply the email sent. Ill do that now.

They had nice customer care service.....polite customer service personnels...its a 💯 for me

I have used their service TWICE and each time they failed to send me any mail regarding the cost of the repairs. I have to call and go back to their office to know it. The first time, there was an indentation on side of my laptop and a crack at the bottom cover.

I gave them one star but I would have given zero if I could. I had my laptop in there since February and it’s currently July. They didn’t do anything at all to fix my laptop and kept giving excuses even while it was under warranty. After making so many excuses, time passed and they claimed it was obsolete but I didn’t mind paying the money and they still gave excuses. Very bad customer service as well and they are uncoordinated and confused. Was a complete waste of my time and I will not recommend.

I like the way they work especially when talking to customer

They clearly know their onions. Fast and effective service.

Easy to locate service is slow, the reception looks shabby.

They are doing their best but their best isnt enough, here can be annoying, sometimes, they looks unprofessional. I have spent some useful time waiting for mail to drop, The management should inculcate principles into the staff attending to customers.

My HP laptop developed a fault with the keeypad mis functioning, I was unable to make use of it and was disturbed by it.. Later on I took it to this authorised Hp service center. They fixed it and now my laptop Is in good condition again. So hence fort if I have similar issue I would love to visit them as they are professional in their field..

Horrible, wanted to replace the motherboard of my printer only to be told itll cost me N25,000. Went into the market and got it replaced for N9,000 (inclusive of labour).Hp can do better if I must say, how can you charge an amount higher than the cost of the printer itself...

Almost all products are tagged grey or not this region, and these are not so 90 percent of the times.

HP Service Center, Ikeja... Operates every workday... Registers out of warranty HP products for repairs at a fee...

Was okay. Though the time frame for job completion is quite on the high

Spacious, quiet and relaxing environment; well structured processes with good documentation.

If youre driving here, parking space is very difficult to get within the premises. Both times I visited the place, I had to go park at New Horizons where I was charged a parking fee. Before they perform a diagnosis of your device, youll be asked to pay #1500 for initial diagnosis. Both times I went there, I had to wait quite a while before I was attended to, about an hour on both occasions. The cost of replacing parts on my laptop was really on the high side, way above what I would get at Computer Village, #32000 for a keyboard and #22000 for a battery. All in all, their processes seem well documented and they are a recognised HP authorised service center so the authenticity of their replacement parts should be guaranteed which is more than I can say for parts youd get at computer village for a much lesser price. Not sure how they handle products that are still under warranty though. Was upset about the parking issue so I only gave 2 stars. Their exact office is difficult to locate, youd have to ask around once you get to Obafemi Awolowo House.

First encounter, very poor first impression. It is quite baffling that one has to wait hours on end to collect a device for which one was called and told has been repaired. Why call me to say that my device has been fixed so I can make payment, only to then be kept waiting and waiting, especially with very impolite staff.

I went there to change my Dell laptops keyboard. They changed it for me and I got it within 24 hours. I am still observing the keyboard.

Hinckley didnt give me the wow experience I expected. After making a call before going to their Ikeja office to fix a broken screen of HP envy x2 with the power button and I was told to bring the laptop, only to get there and was told no part again for the screen. I even said what about the power button , the response was no

Service support okay. There may be delay but you will be attended to and satisfactorily

Customer care service is laudable and the team actually know their work, got value for my time there.

It was fineWent there to make an inquiry and the response was Swift and well detailed

Staff are polite and will attend to you on time and diligently. They are ready to answer any questions you may have and prefer solutions.

They delivered below average service. And theyre in fact fall below my expectations being an authorized service center.... After paying huge money, the place d rubbish services in addition to wasting my time for close a week...

Good service, a good place to go fix your defected HP laptop, its better than road side laptop fix centers... Quite expensive though.

Visited to have my laptop diagnosed. Its almost like they dont like to be found.From a very old, faded obscured signpost at the entrance, to no direction on their floor.Quite unprofessional receptionists.A diagnosis of my laptop would be provided in 2 working days, they said. Would update this review after the service is complete

Customer service is good

Good service and location.

I went here to change my laptops fan. I waited 2 hours for the technician to come. After collecting N1,500 for diagnosis (bear in mind I already told them what I wanted) I was informed that the fan was not available,however they can service my existing fan for N8k. Ridiculous when the going rate for a new system fan is N5k. All of this without opening the laptop.Just go to computer village. These guys processes are slow, tedious and extortionate. A waste of time.

Its a place where you fix any problem your hp laptop has

Terrible! They are sluggish unresponsive, and very likely to steal parts from your computer. They are extremely rude, unprofessional and everyone there seems unmotivated and incompetent. I know more about computers than 99 percent of the people I met there and I am not even top 100 most knowledgeable in my circle.This place needs to be shut down and sold for parts.

Its where you can fix your HP Laptop especially if you have warranty. Their customer service is top notch.

Had one of my worst customer experience here! Very unwelcoming top officers.

Nice place.

Staffs are well composed and behaved, devices dropped here are well taken care of

This is about the HP service center in ikeja.My first impression is that they after money when your equipment is out of warranty.It could be different for an equipment that is still covered.They gave me me a very outrageous price for a replacement, something I could solve for less than 2 percent of their bill if I enter computer Village.Milking Nigerians without conscience.

Good service, but much delays

The service centre was professionally managed... The mail confirmation came bit late. But the required job was done to satisfaction... Reduced one star as many staff not wearing mask, ppe during this covid period... Parking was not much problem in such a busy location

Service delivery here is poor and extremely expensive

You could park your car safely within once you indicate thst you were going to HP

Have great customer service support. They werent able to attend to my needs immediately, due to the distance factor, but they did recommend to contact their nearest Service center(which contact they provided). This was a great gesture on their part!

Service is prompt. I had a good experience. Hoping the product is equally good. Will edit again in due time

Nice and helpful descriptionA well planned settings too

Dont feel to some extent an authorised service centre of HP.

Service delivery was ok

I believe it should be nice, but I wanted wasnt in their store.

They didnt help me out sort my laptop issue

Well organized with competent and well cultured personnels

There customer service is okay

HP Service Centre Ikeja located inside Awolowo glass house building. They are Authorised HP service centre in Lagos Nigeria.

Easy to locate if you use google map.

Their services wasnt the worst but it still took some time tho 😴

They couldnt fix my system 😭.

They actually couldnt solve the problem on my system.They have to tell me to pay a sum of #30k on a system that cost #59k just because of keyboard malfunctioning issue...and this is a system that is still on a warranty...too bad.

Took my laptop there 4 times and had to chase them and make a fuss until I was able to get the issue resolved. They are unprofessional and unenthusiastic about answering your questions and providing solutions. It really wasnt a good experience.

Nice place to fix all HP Systems/Gadgets.

Very very good place in Lagos to service hp laptops

Quite fast service and customer support....

No expertise at all.. I paid diagnosis fees of 1500#, only to get a shocking response after waiting awhile that it cant be repaired. They couldnt even tell what the fault was about. I took same laptop to roadside repairers and guess what! My laptop is working perfectly fine now. You guys need experts and not some quacks.

Nice staff with Very good service.

Not very satisfied with the place. Was delayed for almost an hour because there was no technician on ground so they said. Eventually left but never went back. There other service center in the island was better

They do their job well, especially on my laptops broken hinge. Just that they ought to be careful next time; noticed new tiny scratches.

Their customer relation is good but they do not seem to understand one my problem. Eventually, I left with my biggest problem unresolved, however, I think they offered their best.

The service centre is reliable and the workers are understanding and available

They tried to sell me a new charger for N10000 instead of a cable for N1000. I felt they took too long with their tests so I asked them to test my charger against a new cable. I found there was nothing wrong with my charger, only the cable needed replacement.

Nice

Very bad service. They dont act professional in any way. They dont keep to there words and on top of that had to call repeatedly for the status of my device and nobody was giving me a meaningful response. The person would say let me check and wont get back to me. In the end I didnt see the reason for paying three times the price that the local repair man gave to me. You just pay so high for a bad service.

Service not pleasant

Service was nice. Could be better

A very legit place to do HP PC repairs, although services are quite slow and expensive.

Well arranged

My laptop came back less than what it wasI took my laptop here to replace the battery and to my greatest surprise, my laptop was tampered with. My earpiece doesnt work anymore. My beats by dre speakers now sounds like a cheap sound system. And my screen always has a white light on it, even when the laptop is switched off. It was a very sad experience and i will never go back to this store.

They are a good to go place for any repairs on your computer system! Wonderful personalities there👍🏽

Great repairs done here. Might be a bit pricy but you will get top notch job done!!

Great customer service and organization

Repairs should be cheaper at a company service center right?But guess what it wasnt

Easy to locate....its in the glass house but they werent open on a public holiday.... Would give another review when I get serviced

Good engineering experience

Why do you have customer service lines when you dont pick your calls. I am tired of waiting for when my printer will be ready and they wont pick calls. Not professional at all

Prompt service

Hp authorized service center are the best. Educated staffs.. and they will treat you well

A cool place to resolve your HP Computing issues.

Good customer service but quite expensive

Its not bad for business environment but lack packing space

Bad

Their services are topnotch

Competent but pricey

They claimed theyre Hp company only to sale china products for me in exchange for big amount of money. If theyre HP branch in Nigeria they would have original products. Meanwhile they dont have original stuff!

Their services was just what I needed and it was that OK that am recommending them to my company

Good services...

Customer service is very poor. After paying for what they called “rapid diagnosis” I stayed there for another 2hrs to know what was wrong with my laptop. They said they would have to change the motherboard. But what I noticed what they also told the same to three other people. I went out to the roadside guys in computer village and got it fixed in les than 30mins. I think they should get better engineers. I regretted ever going there.

😇

Its ok, did not really get to use their service , so this review is not a complete one, but they do offer pick up service, just make sure you call ahead of time

Very poor reception and unprofessional attitude from the staff.They left my laptop unattended to for a week until I had to come to there office my self.And they expected me to pay over the odds to fix a laptop.