Customer service is very poor and this affected their After sales service/ Follow Up. After a consultation and frames selected, I was informed that they needed to get authorization from my HMO after which I’d be contacted and properly advised. I waited a whole week and no response from the clinic. When I eventually put a call through to them, the Customer Service person couldn’t even handle the complaint as expected. It’s a NO NO for me! Who waits for 4 days to get an authorization???

The place looks nice and clean. They also have good equipments. However,1. I paid for an eye examination, but it was a battle for me to get my prescription. They said we dont give prescription until you come pick-up your glasses.Meaning if I dont want glasses, I wouldnt get my prescription.2. I had a delivery guy deliver the glasses to me. One handle was bent. Of course they denied...Very annoying experience that spoilt my initial good experience of the place.

Their procedures and processes are top notch. Courteous receptionist and doctors are on point. They are good with their diagnosis

You can not get through to them. All lines dont go through. so u have drive all the way for an enquiry. very bad! This is three/four months since i paid for glasses and no number is going through to find out if it can be delivered to me. Nobody has called to find out why the glasses that were paid for has not been picked up

Cathem Eye Hospital is an Eye clinic located on Adeniyi Jones, Ikeja, Lagos state, Nigeria.All types and kinds of eye glasses can be found here. Their mode of operation is unique as their attendance to customers is digitized.But they have the challenge of car park which makes it impossible for their customers to park safely

They have moved to a bigger and seemingly better facility. Their staff are courteous and very professional and the clinic has state-of-the-art equipment. This is my 3rd time of coming here and they have not disappointed in their service delivery. I will recommend this place to anyone who requires their services 5 out of 5 times 👍

The interior is bigger and better looking than their former location. There is a bigger parking space outside

Excellent staff. They have modern equipment including surgery facilities.

It is a good eye clinic

Excellent service