The goods came in time and as packaged from source. It will be perfect if price can be reviewed a bit downward.

You guys should honestly get your act together. I a very disappointed, it has taken longer for you to deliver an item within Lagos than it took for the item to get to you from UK. It is what we get for trusting in packaged Yeye brandsIf it was possible to post with no stars I will give no stars... Your brand does not deserve even half a star.

Easy to locate, the lady that attended to me was very nice and courteous

They have got very nice and accommodative staffs..

Legitimately the worst courier service in Nigeria. They don’t understand the meaning of efficiency and I came to this conclusion after several back to back near-traumatic transactions. Oh… and they have the worst customer care agents I’ve ever come across.. rude and most unpleasant!!!

Very useless customer care and service in general

Just terrible. I don’t shop ASOS anymore purely because of Skynet

One of the customer service officer by name Christopher Ikpat was very professional and prompt in service delivery. He answered all my questions and also went further to schedule my package for next day delivery.

I got good quality for money invested. My laptop came on time and in great condition

Fast, easy and reliable......any where youre, you can send anything.

Nice courier service. I got my delivery safe and on time as promised. Thank you

Your one stop courier company, that offers Worldwide Express for mails, Cargo and Logistics

A friend referred me to this company and I havent regretted at all. Its better than other companies Ive used to ship my goods from US. Very effective and timely delivery company

Their delivery is fast and stress-free. Thanks for the customer support

I have ordered on two separate occasions from Asos in 2020 and both came with SkyNet. So far the delivery time is fast and comes on the days they say it will be delivered. To pay for customs all I did was follow the link in the email that was sent to me from their official email and it was smooth. Their delivery guys are also okay.

Very professional customer service. I will recommend them as the best logistics company in Lagos

Very sloppy! If your order is sent through them they will not contact you, when you send them a mail they wont respond and their phone operators are the worst!

On-time pickup and drop-off. They delivered as promised.In a nutshell, it was a stress-free experience.

I ordered some bags and shoes from ASOS and they were delivered to me on time, I was very Impressed with the service

Good service, no missed delivery date. Keep it up guys

Im sorry everyone else had such a bad experience with Skynet. Mine went quite smoothly. It came before the expected date and was delivered straight to my door. I had to pay customs of arounf 8,600k to received it but because I had read the comments that was not a suprise to me. Happy customer here!

Excellent customer and dispatch service.

These guys deserve no star but Google wont give the option.If youre looking for a reliable logistics company to use for time sensitive deliveries, keep looking. Skynet is not that company. Their staff are never concerned about your packages and are satisfied with telling bold faced lies about reaching you to schedule deliveries. They have a dispatch guy named Edmond who will not call you or take calls to schedule delivery of your package. There is also an Ope at their front desk who is just as helpful as Edmond and will only give you scripted responses to your questions about your delivery.Also, they demand that you pay them for deliveries, even if you are happy to pick up yourself. This company is fraudulent! Simply put! FRAUDS!

I attempted to contact the customer service multiple times, when I finally got through, the customer service rep hung up on me. It’s unfortunate that you’d have to engage with them because of asos. If I had my way, I’d never engage their services.

Was around ikeja and had to stop by to pick up my orders from asos instead of waiting for them to bring it to the house. It was delivered within the expected window and the front desk lady was really professional and patient. Will surely recommend them to anyone in need of their services...

Thank you Skynet, I just need to do this. Thanks for helping me out

If you have had any interaction with Skynet youll probably think I am nice giving them a 2 star rating. They get that for quick handling processDont bother expecting a hassle free experience. The customer care number on the website is never answered when you call. To get there is warr, caused by traffic, bad roads and location.When you finally get there to pick up your delivery you will have to wait (average) 20 minutes to pick up your delivery.Its a matter of managing expectations when going here.

Nice and helpful staff and clean environment. Havent done business with them so I cant really say but they look organised.

I am SHOCKED that a brand like ASOS will associate itself with a FRAUDULENT company like this. Why are you ripping off Nigerians?? You claim you are charging customs duty yet you cannot share the Customs duty assessment notice with the customer?? You guys better release my package because I will definitely pursue this matter to a logical conclusion.

I have seen a lot of bad reviews and I honestly got scared when I had to use these guys...but I must confess that I had no issues with them. My package was delivered timely. I also know someone who has a good review. Well done guys

Just nice place 👌

Timely delivery. Got my package 2 days after paying the requisite customs duty. Well done guys!

Im very happy, this one was. Hope the next will be fast too.

I will revisit this review when you have a customer service line that actually works.

The best delivery network ever, pls try skynet and you never regret using them.

Skynet worldwide express in Ikeja is a courier services company with some kind of edge over their pears. They are located in Ikeja that makes access to the airport an advantage for them. They tried to deliver promptly despite the challenges of system decay in the environment where they operate. They can do better than what they are doing now.

Good conveniences and warm reception. Parking a challenge but since it is a logistics and delivery company, folks are not actually expected to drive in except for staff.

If I could give ZERO(0) Star I would.Because twice this year they never delivered my order from ASOS. First case they refused to send my invoice three weeks after receiving my order, eventually after numerous complaints, ASOS asked me to request for a refund which ASOS refunded me. The second time Skynet claimed my parcel got lost in delivery and asked me to contact ASOS for a second refund, which I did. But guess what? Skynet refused to refund my handling fee of N5,200. During that period I got a third order from ASOS, which was unprocessed for a long time, eventually when I asked for a refund of the 3rd order, ASOS reached to skynet and one nice staff of skynet by name Rose, finally assisted me to receive my order. I was asked to pay the difference between the 3rd order handling fee and the 2nd order fee that skynet refused to refund. So that settled the 3rd order and I finally got that. This entire episode spanned a period of about 4 months. So imagine the frustration I got rolling-in from skynet.

THEIR DELIVERY WAS FAST THE LAST TIME I PARTNERSHIP WITH SKYNET

Skynet worldwide Express are the best, my package arrived so fast and on time.

Nice doing business with skynet, top class service.

My packages were delivered a day after payment was made and the deliveryman was very friendly. I was very impressed.What was NOT impressive was the customs bill of N43000. Theres no infomation on how they calculate what youre to pay but so far from my experience, spending about 28k attracts a bill of about 5k, 38k about 6k, 79k about 12000, 129k could attract at least N21000 and 145k may come with a fee of N23000 etc. These estimates are from my personal experience and is by no means an insight on how Skynet charge customs.Calling customer care for information is not helpful and emailing is even worse.So consider these factors before placing an order with Asos.

Easy to Locate, service was good, although my order didnt arrive on time

If I dont get my parcel via Skynet I will not be at ease. 5 stars to you skynet

Hello,my package was sent on the 14th of December and an sms was sent to me....but up to this moment no invoice has been sent to my email in other to arrange my delivery as stated in the mail....your customer care representative don’t pick calls....

Before now i use to ship through other courier company, then a friend told me about Skynet. I gave it a try and i was not disappointed.

Is Skynet a scam company or what?! After I paid customs fee with receipt since March 1st, your phone line has become difficult to reach and you dont bother replying emails. The few times you picked my calls, you promised to deliver that day (on 3 different occasions), but then it never comes. My package has been due since February! I never had even a tiny fraction of this issue with NIPOST. When will I eventually get my package?

One of the worst services ever. I doubt im ever going to order from ASOS unless they stop using skynet.

The worst delivery ever from ASOS, same experience as most of the reviewsVery very poor customer service. I have to complain to ASOS before I got any call from them telling me he was going to send an email to me and 3 days later no email from them. I have to call that same number again before I could get an email and interestingly the guy hung up the call on me while requesting for when I was going to get my packageThey really care less about customer and delivery just money

I had a lot to say but saw reviews from others and felt it has all been said. I thought I had bad experiences with NIPOST but those were actually good times in retrospect. Package came, got no alert from them that I had a package. I track it and then had to call to find out. I had a duty service charge but these guys didnt send me my invoice till 3 weeks later. Of course I called like a million times. I even became paranoid and believed they were dodging my calls cause my package was lost or something. Really horrible experience. I AM STILL YET TO RECEIVE MY PACKAGE, BTW. Waiting till Thursday. The deadline keeps shifting. ACTUAL REVIEW is NOT 1 star but negative 5.

I am giving them 4 stars because of their prompt delivery, they deliver few days after the custom duty charge have been paid, at first I was scared because of the bad reviews. I must say that skynet adds their own percentage on the custom duty fee, hence the reason why its on the high side, I have about items of £35 from other sites, and it was shipped with other courier companies, and they was no custom duty fee,but skynet would ask you pay duty fee for even £25 Asos should look for another courier company

Such an abysmal place to conduct business. Wauted over 3 hours to get my package. No POS machine available on ground. Staff discourteous. Everything shambolic. You pay online and wait over 3 weeks to get your parcel.

Very useless courier service. Wish there was an option of minus 5 star. At the long run ASOS will get all these reviews and stop doing business with you fraudulent company.

If I could rate this company on zero stars I will gladly use it. Disgusting company with no values and zero professionalism. My items have been with them since the 21st of February and I have still not received them. I have been billed twice for customs duties (which i paid because I JUST WANT MY STUFF) and have written emails which have not been replied too and made calls but I keep being told send my tracking number and call back. I hope ASOS realize this company will make people avoid buying from their site just to avoid getting stuck with this company and their shoddy service. Oh least i forget, the pathetic attempt by the owner or whoever it is that wrote the post saying people are just leaving negative reviews, put a sock in it! If you could channel the energy you used to attending to your customers that would be great.

My item arrived Abuja on the 6th of December, today is 18th of December. I have called Skynet several times but they didn´t pick. When the lady finally picked, she told me I haven´t paid my customs charges, I asked her how am I supposed to know the amount to pay because, Skynet never contacted me and they don´t answer calls. On Monday, the 16th the lady said she will contact their Lagos office to send me an invoice which the haven´t. Since on Monday till today, she get telling me thesame. I even asked her to confirm the amount and tell me so I can just go to their office here in Abuja and paid, but nothing. I am going to send my complain directly to ASOS now. I am frustrated and tired of calling them. The worse part is that they don´t even pick calls. I tried calling their Lagos head office, nobody is responding. What kind of bad service is this?

Rating is in the deep negatives. Nothing positive to write about. I left my workplace to go pick up the items myself and I was disgusted at how long I had to wait. This is after several calls and emails to get the item delivered to me. Like I told the person who attended to me, skynet will not survive for long if this is the kind of service it delivers. Totally disorganized organization. The 1 star is only so that I can get to post a review.

This is terrible I cant believe that things I paid for express delivery three weeks I could not get them. For customs claim which custom tell which unit I will go there and find out myself I belong there duty for five pears of items is a big liar

Best Customer service ever

Wanted to use the service for tbe first time since 2017 and i called several times to no avail. Came online and saw all these wonderful reviews lol. Im scared to use this service now, you guys should do better l

Skynet worldwide Express is doing great, Nigerian workers may not be doing as much as their counterparts in other countries. They are doing their bestThanks.

Their customer care service is poor. Sent a parcel to the east and for over 2 weeks, it did not get to my customer. The customer finally rejected it due to delay and I lost money for the product.I doubt I will use their services again.

Truthfully, I am giving such a bad review because of their customer service. Especially in their Lagos office. They are soooo rude. The ones in Abuja are better but the girl who handled the complaints line in Lagos was so rude and couldnt be bothered. Pls work on your customer service.I have also never gotten an invoice from them about my orders. I have to call to find out the custom amounts (which are usually outrageous and dont come with receipts) only to get attitude from their reps.

Use them at your own risk. They do not answer the damn phone. If you want call from now till next week, they will not answer. Very lousy company. I sincerely do not know where they recruit their staff from. Wish i could give less than one star.

What’s the point of having a customer care line if you’re not going to pick calls. SkyNet customer service is so so poor and having a nice website won’t make up for how terribly you treat customers

Sincerely disappointed and disgusted at Skynet service at my first experience. My parcel has stayed in your custody since 28 Feb 2019 delivery date. No calls, lousy customer care attendants when one calls, inability to sort parcels or at least provide clear status of ones’ parcel, no delivery until date even after your undue customs duty charges are paid. Worst courier company I’ve ever had to deal with and I never wish to have my parcel sent through you.

Kept my package for over two weeks. I called the first time and was told it would be delivered in a few days. Waited then called again and was told I was yet to pay. Surprised now because no one sent me an invoice. I was told it would be sent. In my opinion skynet should just be scrapped... I do not understand how you would receive a package and keep it over two weeks without any information.

Customer service line is terrible and it took a really long time for delivery

I had a positive service experience with Skynet for an ASOS order. I got the invoice for customs charge on 4th November, I paid on 5th November and the order was delivered to me on 7th November.However, they need to improve on resources available to contact them. I called their line several times but the call drops after the pre recorded message. Secondly, there is no transparency in terms of customs duty. They is no pricing template or guide anywhere to give customers an informed estimate of applicable duty on items ordered. It will be good to have this information prior to avoid any surprises.

Why am i charged N3,900 for goods from ASOS? I have bought similar and even larger sized goods from ASOS delivered through NIPOST in the past and the highest i was requested to pay was N1,000 so having to pay N3,900 is a shocker to me. Please what is the exact reason behind this?

Service is better than it use to. Thanks to paystack collaboration. Service is faster and commendable

Have had a very horrible experience, i never had it this bad with postal service, not even Nipost. They sent an email for custom charges for my package from ASOS which i have paid long ago and yet have not received my package and it is still saying its on hold with custom when tracked with the tracking number. i have sent them mail severally, their numbers are always busy and when it goes through they will not pick, i have even sent a message on their website. I even had to call one of their dispatch riders. its so exhausting dealing with this company.

I wish I can review you negative. Worst customer experience ever. Paid my customs duesince 21st February and even got a receipt then they stopped picking my calls. I finally got to talk to someone after several attempts and after lodging my complain the person said I will get my package next week and dropped the phone. I can never recommend you. Worst company in the whole of Nigeria

I still find it difficult to fathom how you have managed to still be in business with all these terrible reviews. My parcel has been in transit from lagos to ilorin since forever. None of your customer care Agents gave any meaningful insight. Please expedite action on the delivery of my parcel and I promise not to have anything to do with you again.thank you

This is so horrible. Why does ASOS work with such an unreliable company? I’ll likely never shop with ASOS again because of this

Worst company I have ever done business with. I wonder why Asos uses this company to send items to Nigeria. I am yet to get any call about my item and if I try to contact them they wont even answer their calls. This is just bad

YOUR BUSINESS MODEL AND SERVICE IS TERRIBLE. YOU ARE RECEIVING PAYMENTS FOR SERVICES YOU CANNOT PROVIDE. YOU DO NOT DELIVER PACKAGES YOU JUST STORE THEM IN YOUR FACILITY. YOUR CUSTOMER CARE IS NON-EXISTENT. YOU ARE NOT SOLVING ANY PROBLEMS YOU ARE CREATING MORE.

I was double charged for my customs payment, and ended up paying N4,500 twice instead of once.Update: I found the email address of the executive director and I contacted him directly and my query was dealt with immediately by his team and his executive assistant. Paystack was contacted and my refund was credited to my account this morning. I have edited my rating to 4 stars and erased my initial comment because of how my issue was dealt with immediately and effectively when I took my grievance to the ED.

This company is the worse so far. After charging over N8000 for shipping fee that ASOS had already stated is free, they couldnt confirm payment via their mail because, obviously their customer service is poor. Today makes it 3 days and Im yet to receive my order. Your staffs lacks training and the company itself is worse. This is not a sponsored post and Im a victim of their Ill mannered behavior . Very useless company. Waiting on Monday before I storm your office.

So going through all the reviews posted by people on the same @Asos experience is telling. Simply put you guys are ripping US off! And it is horrible. FRAUDS.

There has never been any smooth transaction with your company. Its either you are paid to deliver to an address and you fail to do so and I have to come and pick it up Or the items are mixed up with another or there is so much delay in delivering. Your customer service is really poor and you cut calls on aggrieved customers. Its a thumbs down 👇 from here

A very courteous and efficient customer service. Always willing to help. Thanks for my delivery today skynet. My package got to me within 5 days I placed my asos order. Thanks

Here you can send your things from allover the world and your goods is safe

Just horrible. All their telephone numbers are either never reachable or the staff does not pick.How long will it take to confirm a payment?Why does your accts department not acknowledge mails sent to them?Just found out about this company yesterday and one thing is for sure that I can never recommend them.That one star is just cos Im unable to post without using it. You guys dont deserve any starUpdate: I finally got my package in good condition delivered to my house.As a delivery service you need to work on your feedback and customer service. It is too poor

The problem with this company is their very poor customer service. They never ever pick, after waiting for about a minute or more, you re asked to call back and then the call abruptly ends and it is such a vicious cylcle, always!Then I sent an email and there was no response. Your prompt responses via this medium are beyond unbelievable, if only you could emulate this in your services. Your responses to criticism which fills this page are so unprofessional and again, not proferring any significant solution. I gave you a two star which proves generousity compared to the one star you have been given here, because, my packages arrived when you said it would but the customer service which makes up a business isnt there. Just airing our views and opinions.

Very poor delivery and customer service experience. My package has been in the office since the 14th of February. I was contacted and I paid the requested amount for clearance. Since then I have been unable to get across. My package has not been delivered and there is no information from them. They keep lying they’ll deliver today, tomorrow, next day. You really need to fix up and ASOS can’t keep using you because you’re badly run. If I could rate in negative numbers I’ll give you a fat -5. Incompetence on a sky high. Would never ever recommend.

Skynet please where is my order.I was notified that i have to pay custom charges which i have done.It has been 3 working days now and yet no delivery.I also dont understand why you dont pick your calls.Please can i heve the status of my order.ASOS Customs Charge - Tracking Number: 056490769193

AWB NO 10212931 . I HAVE SEND A PARCEL FROM INDIA . CONTAINS DOCUMENTS ONLY. SKYNET IS ASKING FOR 193 $ customs charges. skynet nigeria is a fraud company

Useless company !!!!!!!!!!Atrocious customer care. Their emails don’t work, their number is never picked. What a disaster. After replying my review, the md and Infact the entire company sent me emails asking me to check an attachment for payment details. Now the next part - I don’t see this attachment in my mail so I asked please forward me the details. They are all asking me to check for an attachment I cannot find and almost ten hours later, all of them including the manager /owner of this company cannot simply send me a mail with their company details.just to show anyone who is thinking this company will improve that they are wishing on a star. The problem starts right at the top.Please skynet, I am begging now because the moment I paid the invoice after getting your attention on google maps of all places, nobody replied my emails anymore. Please I need my items in your possession. Please deliver my items I beg in the name of whatever you worship or revere.

SKYNET NIGERIA HAS GOT TO BE MOST USELESS COURIER COMPANY..NIPOST IS BY FAR BETTER THAN IT. THE CUSTOMER CARE DONT PICK CALLS ,EVEN IF THEY DO, THEY TELL YOU TO HOLD ON LIKE FOREVER.IT IS EXTREMELY TERRIBLE FOR A SERVICE LIKE THEIRS TO BE LINKED WITH A REPUTABLE BRAND LIKE ASOS. PAID FOR ALMOST TWO WEEKS AND YET TO RECEIVE MY GOODS.WHAT SORT OF A GOD FORSAKEN COMPANY IS THIS.......??????????????????????

I got invoiced on the 4th November, 2019 I paid on that same day and till now am yet to get my package. I contacted Skynet I was told I was scheduled to get it on Friday but didnt get it. Contacted them again was told Ill get it on Saturday and still nothing got delivered. Been trying to call from Saturday till now but no response. This is so disappointing of Skynet

My order still not deliveredCustom duty paid 6 march. They charge double compere to NipostThe shipping company email and phone numbers not answering / not reachable.Please, NEVER again use this shipping service

THE POOREST AND MOST INCOMPETENT DELIVERY COMPANY IN NIGERIA, I AM WRITING THIS SO EVERYONE STAYS AWAY FROM THEM.YOU WOULD PAY FOR DELIVERY CHARGES ESPECIALLY REGARDING ASOS PACKAGES AND NEVER HEAR FROM THEM AGAIN, THE NUMBER IS NEVER AVAILABLE THEY DONT REPLY EMAILS YOUR ITEMS ARE JUST LOST!!!!!! I HAVE REPORTED THIS COMPANY TO ASOS AS FRAUDSTERS BECAUSE THAT IS WHAT THEY ARE DONT BE DECEIVED BY THE LIES ON THEIR WEBSITE!

They run a dysfunctional business, very poor customer support and they are dishonest, the weight on my manifest was off by about 4 - 5kg compared to the original package weight. How did they think that would get past me. The government needs to have a body we can report such business too and its taken up with the business.

Fastest delivery service have ever experienced

Horrible Customer Service. Got an email since January to pay for delivery which i did immediately. I still havent gotten my package, their numbers are always unreachable. Would never recommend.

Very disorganised company. Please work on it

Poor communication and they charge in everything even things that dot worth anything ...poor delivery .. nipost is better than them.,This company is fraudulent., the are just ripping us up in d name custom., pls let us all channel our review to Asos ., maybe through dat channel our voice can be heard .,Say no to Over BillingSay no to bad customer serviceImagine d customer service idiot hanging up on me while I was complaining About d over billing.,

Great Customer service. No delay

It has been 3 days since I made payment, yet no update, no feedback, nothing!Going online to read reviews, I discovered that Im not the only one with this issue.Well, this is going to change; I will file a petition with Asos with evidences of customer complaints.They need to know that you are destroying their business in Nigeria, and maybe your service would either improve, or they move their partnership elsewhere, because this is ridiculous.

You guys don’t even deserve a single star, your service is so horrible that I don’t want to buy from ASOS again until they change their courier service. I’l make sure I forward everything to ASOS so they know who they are dealing with, I can’t spend money for a service like yours. I’m already tired of sending emails and making phone calls regarding my parcel. Everyone should please stay away from this company and let’s all report them to ASOS please.